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About the Role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Canadian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

Responsibilities

Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels.
Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues.
Proactively target individual customers with appropriate actions at strategic points in their lifecycle to drive growth and activity.
Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
Monitor market-level performance and comprehend emerging trends.
Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
Acquire in-depth knowledge of customers to build respective strategies.
Represent the voice of Key Accounts and provide valuable feedback and innovative ideas to enhance the overall customer experience.

Requirements

Bachelor’s and/or Master’s Degree in Marketing/Business Administration/Management or other relevant fields.
Work experience in a customer-facing environment.
Key customer management experience is considered a plus.
Excellent command of English.
Strong relationship-building skills and a commitment to providing world-class service.
Commercial acumen, analytical and organizational skills, attention to detail.
Excellent MS office skills.
Outstanding written and verbal communication skills.
Passion for the online gaming industry.
A sense of responsibility, reliability, and a proven ability to work well within a team.
Professional appearance.
Willingness to travel and work outside of regular office hours.
Availability for international travel and mobility is considered a plus.

Skills

Relationship-building
Customer service
Commercial acumen
Analytical skills
Organizational skills
Attention to detail
MS office proficiency
Written communication
Verbal communication

Location

Canada

Work Type

Hybrid

Experience Level

Customer-facing experience
Key customer management (plus)

Education Level

Bachelor's Degree
Master's Degree

Benefits

Onboarding support from a buddy
Competitive pay and bonus scheme
Private health insurance
Developmental 360° feedback framework
Unlimited access to Udemy
Continuous training

About the Company

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
Here, there’ll be no average day for you. Ready to Press Play on Potential?

Equal Opportunity

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation, or age.