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About the Role
In this role, you will be the hero for customers experiencing issues with their beloved laptops, cameras, or TVs, turning stressful situations into positive experiences. You will represent the customer-facing side of a global, fast-growing market leader in device protection and electronic insurance.
Responsibilities
- Support German-speaking customers via phone, chat, and social media with inquiries about device protection or contracts.
- Process new claims for electronic devices, check the status of existing cases, and coordinate repairs or replacements.
- Explain complex terms in simple, clear language to assist customers, especially in urgent situations.
- Maintain detailed case notes in CRM systems like Salesforce and manage tasks across multiple applications.
- Work in a modern office environment as part of a vibrant expat community.
Requirements
- Native German speaker or C1 level proficiency.
- Good English language skills.
- Proficient with desktop computers (Windows, Chrome, MS Office).
- Typing speed of at least 25 words per minute.
- Strong communication skills, active listening, and a solution-oriented approach.
- Ability to remain calm and professional during challenging conversations.
- Willingness to relocate to Greece and work on-site.
- Minimum of a Realschulabschluss, Abitur, or equivalent educational qualification.
Skills
- Customer support
- Claims processing
- Communication
- Problem-solving
- Documentation
- CRM systems (Salesforce)
- MS Office
- Windows
- Chrome
Location
- Greece
Work Type
- On-site
- Full-time
Experience Level
- Entry-level (training provided)
Education Level
- Realschulabschluss or equivalent
- Abitur or equivalent
Salary/Compensations
- Competitive local salary with performance bonuses
- 14 salaries per year
Benefits
- Fully paid relocation package including flight ticket and airport pickup.
- Assistance with finding accommodation.
- Comprehensive private health and supplementary insurance from day one.
- Fully paid, structured training program (2 weeks theoretical, 2 weeks practical).
- Modern office environment.
- Opportunities for continuous professional development and internal career advancement.
- Supportive international team environment.
About the Company
- Global, extremely fast-growing market leader in device protection and electronic insurance.
- Company offers a vibrant international community and a sunny lifestyle in Greece.