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About the Role

As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. This role will utilize SaaS, passive services monitoring, and enterprise software experience to enhance technical customer relationships.

Responsibilities

• Providing guidance and validation of software solutions for large companies.
• Testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design.
• Following prescribed software workflow and processes when addressing customer questions.
• Ensuring the Service continues to function normally through software maintenance, testing and post-deployment.
• Discerning when software/technical issues should be escalated.
• Responding to customer’s initial questions on our software products.
• Actively monitoring the service that LNRSG provides.

Requirements

• Proven experience in Customer Support (pre/post sales) and a proven track record.
• Proficient in English and French.
• Great Customer facing skills (email and over the phone).
• Understanding of SQL and generating simple queries.
• Knowledge of HTML and at least two of the following technologies: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net.
• Excellent analysis, troubleshooting and debugging skills, particularly with web workflow and websites.
• Ability to handle a wide variety of sometimes demanding and complex issues.
• SDK/Mobile Development Android/IOS/Java (desirable).

Skills

• SaaS
• Passive services monitoring
• Enterprise software
• SQL
• HTML
• PHP
• Perl
• JAVA
• JSP/JSF
• Ruby
• Javascript
• ASP.Net
• Web workflow
• Websites
• SDK/Mobile Development
• Android
• IOS
• Java

Location

• Global

Work Type

• 24x7 global support
• Occasional travel

Benefits

• Generous holiday allowance with the option to buy additional days
• Health screening
• Eye care vouchers
• Private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan
• Electric Vehicle Scheme
• Optional dental insurance
• Maternity, paternity, and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support charities and causes that matter to you
• Employee resource groups with dedicated volunteering time
• Access to extensive learning and development resources
• Employee discounts through the Perks at Work scheme

About the Company

• LexisNexis Risk Solutions is the essential partner in the assessment of risk.
• Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
• Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
• At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions.
• Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.
• LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.

Equal Opportunity

• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
• Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
• Please read our Candidate Privacy Policy.
• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• USA Job Seekers: EEO Know Your Rights.