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About the Role

As a Technical Support Partner, you will be the first point of contact for customers, delivering technical expertise on electrical products sold in John Lewis and resolving their technical queries with exceptional service. You will diagnose and troubleshoot product issues, liaising with repairers and suppliers to ensure quick resolution for customers. Any time worked between 22:00 - 06:00 will attract a Night Premium of £4.25 per hour.

Responsibilities

Offering exceptional customer service by showing empathy with product related issues.
Keeping the customer up to date with product repairs.
Adhering to business systems and processes to minimise loss and protect profitability.
Troubleshooting technical issues as a first point of resolution.
Supporting the wider shop team with general shop-keeping tasks and customer service.

Requirements

Good communication skills for engaging with 3rd party suppliers and internal stakeholders.
High level of product knowledge and expertise.
Technical support experience.

Skills

Communication skills
Product knowledge
Technical expertise
Troubleshooting
Customer service

Location

Brent Cross Shopping Centre, London, NW4 3FL

Work Type

Temporary
Part-time

Experience Level

Partnership Level 9

Salary/Compensations

£31,300.00 - £37,000.00

Benefits

Night Premium at a rate of £4.25 per hour for time worked between 22:00 - 06:00.

About the Company

The largest employee-owned business in the UK, home to John Lewis and Waitrose.
Partners are driven by a purpose to build a happier world.
Focused on being brilliant at retail, continuing to innovate, adapt and diversify.
Commitment to Never Knowingly Undersold on price, quality, and service.
Partners share the responsibility and rewards of ownership.
Encourages contribution through voices, working together, and treating everyone with kindness and respect.
Creates an environment where Partners belong, embrace differences, and can thrive.
Focuses on individual and collective growth.
Co-owners are called Partners, sharing responsibilities and rewards.
Ownership model makes the Partnership a unique place to work.

Equal Opportunity

Some roles are subject to pre-employment vetting, which may include DBS checks.
DBS checks will be carried out by a third-party registered body.
Financial probity checks may also be required for some roles.
Encourages applying as soon as possible as vacancies can close early.
Supports flexible working, which might include flexible or compressed hours, job sharing, or shorter hour contracts.