About the Role
Lead the design and evolution of a global Sales and Customer Success learning and performance curriculum that supports commercial growth. This role focuses on embedding learning into daily workflows, strengthening capability through structured journeys, and ensuring learning drives measurable performance outcomes. You will lead a specialist team and work closely with senior stakeholders to align learning priorities with business strategy.
Responsibilities
- Lead the Learning & Performance team to deliver a cohesive, high-impact commercial learning curriculum.
- Partner with Sales and Customer Success senior leaders to define strategy, priorities, and alignment with commercial objectives.
- Embed the Elsevier Approach to Challenger methodology to accelerate skill development and strengthen core sales competencies.
- Design structured learning journeys for new hires, experienced teams, and advanced sellers, including assessment and certification frameworks.
- Ensure learning drives sustained behaviour change by embedding desired behaviours into coaching and business-as-usual practices.
- Use data and insight to link learning initiatives to commercial outcomes and provide clear impact reporting to senior stakeholders.
- Own governance, prioritisation, and review cycles to ensure learning remains aligned with product, go-to-market, and market changes.
- Build strong cross-functional partnerships across Product, Marketing, Sales Operations, HR, and external providers.
Requirements
- Experience leading commercial, sales, or revenue enablement learning in a complex, global organisation.
- Strong curriculum design capability that integrates product knowledge, sales methodology, and performance coaching.
- Experience designing and managing assessment and certification programmes.
- Ability to influence and partner effectively with senior stakeholders across a matrix organisation.
- Experience owning and optimising modern learning technology and enablement ecosystems.
- Data-driven approach with the ability to translate insight into action and measurable outcomes.
- Comfortable balancing strong governance with agility and continuous improvement.
- Passion for improving performance through learning that delivers sustained business impact.
Location
- London
Work Type
- Full-time
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- Access to a competitive contributory pension scheme
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Company
- A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
- Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.
- At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future.
- We harness innovative technologies to support science and healthcare to partner for a better world.
- We know your well-being and happiness are key to a long and successful career.
- We are delighted to offer country specific benefits.
- Elsevier is a global leader in advanced information and decision support for science and healthcare.
- We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.
- We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence.
- By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.
- We deliver insights that help research institutions, governments, and funders achieve their goals.
- We help researchers discover and share knowledge, collaborate, and accelerate innovation.
- We help librarians provide verified, quality information to universities.
- We help innovators turn knowledge into new products.
- We help health professionals improve patient care and educators train the next generation of doctors and nurses.
- Connecting quality content and innovative technologies, we make progress go further and happen faster.
- And by championing inclusion and sustainability, we ensure progress benefits all.
- With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world.
- We offer a diverse range of opportunities across technology, commercial, business, and early career jobs.
- If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.
- Elsevier is part of RELX Group.
- Let’s shape progress together.
- Join us.
Equal Opportunity
- qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
