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About the Role

The Logistics Manager is accountable for the operational execution, performance, and vendor account management of the logistics network within a designated cluster of markets. This role leads a team of Logistics Specialists and serves as the primary operational anchor for 3PLs and Last Mile carriers, influencing the Logistics strategic roadmap and collaborating with Operational Excellence teams.

Responsibilities

• Own the operational and tactical account management of 3PLs and last-mile partners.
• Hold external vendors accountable to established SLAs, processes, and costs in MBRs/QBRs and act as the ultimate escalation point for daily operational friction.
• Own the continuous improvement roadmap with 3PLs, aligned with internal and external needs, and proactively communicate on status and deliverables.
• Champion the post-purchase and delivery experience by analyzing care metrics and leveraging operational adjustments to increase customer retention.
• Work closely with the Finance team to track, audit, and control end-to-end supply chain operational costs, ensuring adherence to budget parameters.
• Direct and develop a team of Logistics Specialists, taking responsibility for their daily output, engagement, performance metrics, and tactical capability alignment.
• Own the accuracy and delivery of weekly/monthly performance reporting to the Head of European Logistics, translating data into clear, actionable updates and risk-mitigation plans.
• Partner with global and regional leadership to provide critical operational insights that shape and influence the strategic roadmap for Logistics.
• Collaborate tightly with Commercial, Planning, and Finance stakeholders to build a shared understanding and common goal.
• Own the implementation of new Logistics vendors, new operating models, and new tools & processes.

Requirements

• Solid experience in e-commerce operations, supply chain, or tactical logistics, ideally within a fast-moving B2C food, grocery, or perishable goods environment.
• Proven track record of managing 3PLs and last-mile carriers, with the ability to rigorously enforce SLAs, drive external vendor accountability, while maintaining a trusted partnership.
• Experience directly leading, coaching, and managing the daily output of a functional operations or logistics team.
• Excellent communication skills to effectively manage external vendors, align internal cross-functional teams, and constructively influence senior leadership regarding operational roadmaps.
• Strong analytical skills with a knack for deep-diving into operational data, identifying root causes of supply chain friction, and generating immediate tactical solutions.
• Fluent in English and either Dutch or German.
• Experience managing multi-market or pan-European operational logistics networks (Desired).
• Practical, day-to-day familiarity with ERP, WMS, TMS, and OMS systems and their operational integrations (Desired).

Skills

• Account Management
• People Management
• Stakeholder Management
• Influence Skills
• Analytical Execution
• Logistics
• Supply Chain
• E-commerce Operations
• ERP
• WMS
• TMS
• OMS

Location

• Remote
• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Manager

Benefits

• Hybrid working from offices, at home or abroad
• Extra parental leave and days off beyond local legislation
• Option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment)
• Additional days off for significant life events
• Regular social events
• Coffee, snacks and fully-equipped kitchens
• Monthly free Surprise Bag
• Paid volunteer time through Shareback volunteering programme
• Involvement in Employee Resource Groups (ERGs)

About the Company

• Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers.
• The company creates educational tools, operates an end-to-end surplus food management solution, and influences legislation to reduce food waste.
• Too Good To Go has 133 million registered users and 261,000+ active partners across 20 countries, having saved over 517 million meals.
• The company is a certified B Corp social impact company.
• Too Good To Go was recognized in Fast Company's World's Most Innovative Companies and World Changing Ideas lists, TIME’s 100 Most Influential Companies, and won Apple’s Cultural Impact Award.

Equal Opportunity

• We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
• We are committed to a culture where all of us belong.
• If you need reasonable accommodation at any point in the application or interview process, please let us know.