Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Customer Success Manager, you will play a crucial role in helping customers successfully deliver, adopt, and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals while orchestrating and overseeing transactional and subscription-based delivery.

Responsibilities

Driving software utilization and value realization, leading to customer renewals and business growth.
Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
Looking for services opportunities and demonstrating the value of Cisco services to our customers.
Enabling the effective and efficient delivery of services to ensure customer satisfaction and retention while meeting internal goals related to P&L management.
Building strong relationships with customer partners to understand their challenges and objectives.
Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
Acting as a technology advocate, providing feedback to Cisco’s product teams for development and enhancements.
Staying current with the latest Cisco technologies, competitive landscape, and industry trends.
Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Requirements

10+ years of experience in the technology industry.
Sophisticated understanding of IT/Infrastructure & Software.
Confirmed ability to drive continuous software value through use cases.
Strong understanding and experience in service delivery and managing a P&L.
Proven experience in a related function with direct customer advocacy and engagement in a post-sales or professional services function.
Proactive and strategic with a passion for driving delivery excellence and software utilization to accelerate business outcomes.
Excel at crafting and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment.
Ability to connect Cisco's offerings to success measures and remove adoption barriers.
Focus on driving ARR growth, delivery excellence and work collaboratively with Renewals, Delivery and Sales teams.
Keen eye for identifying new opportunities.
Dedicated to ensuring customer success and satisfaction.

Skills

Customer Success Management
Technology Adoption
Value Realization
Customer Retention
Onboarding
Service Delivery
P&L Management
Relationship Building
Sales Collaboration
Product Feedback
Technology Advocacy
Technical Guidance
Software Utilization
ARR Growth

Experience Level

10+ years

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.