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About the Role

As a Team Member, you will be key in making customers feel welcome and helping to create the atmosphere needed to deliver a great gaming experience. MERKUR Slots is committed to bringing passion and customer focus to the business, offering a market-leading opportunity for career growth.

Responsibilities

• Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer actions and behaviour, noting any suspicious or disruptive activity.
• Assist with any required administration to 100% accuracy.
• Help ensure promotions run smoothly and are a success.
• Ensure customer service is carried out in line with company standards, resulting in customer satisfaction.
• Own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
• Interact with customers through your shift and intervene as appropriate, logging all interactions.
• Maintain a high standard of personal presentation adhering to the brand dress code.
• Achieve, maintain, and impart great product knowledge to customers.
• Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
• Actively discourage harassment, victimisation or discrimination against employees, management or customers.

Requirements

• Demonstrate excellent communication and people skills.
• Passion for providing first-class service.
• Flexibility to work on a rota basis including weekends and Bank Holidays.
• Ability to work on own initiative, as well as part of a team.
• Experience working in a retail, hospitality or gambling environment.
• Experienced in delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.

Skills

• Communication skills
• People skills
• Customer service
• Problem-solving
• Teamwork
• Initiative

Location

• Shepherds Bush

Work Type

• Full-time
• Night shift

Experience Level

• Entry-level

Salary/Compensations

• £13.25 - £14.75 per hour
• Night Rate: £14.75 per hour between 23:00 and 06:00

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants
• Employee assistance programme

About the Company

• MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
• The group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
• MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
• MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel.
• Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.

Equal Opportunity

• MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
• MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.