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About the Role

This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption. You will primarily use our proprietary AB Tasty platform, with a focus on both client-side and server-side implementations, alongside tools like Salesforce and Google Suite.

Responsibilities

• Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.
• Build and maintain strong, trust-based relationships with key Enterprise stakeholders, guiding them through onboarding, solution adoption, and long-term growth initiatives.
• Drive customer satisfaction and loyalty by delivering impactful recommendations on experimentation, testing and personalization strategies, based on performance data and business goals.
• Lead optimization workshops, CRO meetings, Quarterly Business Reviews and training sessions while ensuring clients are equipped to implement and scale successful campaigns.
• Liaise with Sales, Product and Technical teams to align on client needs, deliver technical support for campaign set-up, and translate customer insights into actionable feedback for product improvement.
• Act as a strategic advisor and advocate for your Enterprise customers, presenting KPIs, performance summaries and success stories to both end-users and C-level stakeholders.

Requirements

• Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic Enterprise accounts.
• Confidence in consulting on CRO, UX, or analytics-related projects, and communicating effectively with both technical and non-technical audiences up to C-level.
• Eagerness to develop strong customer relationships, translate data into strategy, and navigate technical conversations around topics like server-side implementation.
• Strong technical curiosity is required to manage complex Enterprise client needs, but no development skills are necessary.

Skills

• CRO
• UX
• Analytics
• Salesforce
• Google Suite

Location

• London

Work Type

• Hybrid
• Full-time
• Permanent

Experience Level

• 4-5 years

Benefits

• Up to 3 remote workdays per week
• £50/month remote work allowance
• Centrally located London office
• 25 days of paid leave
• Comprehensive AXA Health Care fully paid by AB Tasty
• Generous parental leave (12 weeks maternity / 4 weeks second parent)
• Wedding leave
• Opportunity to work remotely from abroad or hop between AB Tasty hubs globally

About the Company

• AB Tasty is a global leader in AI-powered experience solutions helping brands sell better by creating positive user experiences across all digital properties.
• Founded in 2009, AB Tasty has partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH.
• With a presence in 8 countries across 3 continents, AB Tasty has a team of 300+ passionate individuals dedicated to building the internet of the future.
• AB Tasty is a community, a diverse, dynamic team that values innovation and growth.
• Company culture is at the heart of everything AB Tasty does, with core values that shape daily interactions and guide the company's mission.
• AB Tasty is committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact.
• AB Tasty is committed to nurturing its team and their professional journeys.

Equal Opportunity

• AB Tasty is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.