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About the Role

Focus on long-term strategic relationships with customers, drive adoption, and identify growth opportunities to ensure successful product use and retention. Act as a customer advocate internally and provide a positive experience for a high volume of accounts. Follow a defined methodology to identify customer needs and convey product value. Personal development and team success are priorities.

Responsibilities

• Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers, focusing on retention.
• Manage customer requests, including technical support escalations, billing questions, and documentation/enablement needs, to ensure a positive customer experience.
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
• Act as an advisor to customers to ensure they are leveraging the solution effectively.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal).

Requirements

• Customer-minded, always trying to provide the most value possible.
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• Strong communicator (written and verbal) with excellent attention to detail.
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
• Passionate about building long-term and lasting relationships.
• If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 0-2 years of experience in a customer account facing role

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

About the Company

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
• It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
• Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
• Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

• Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form.
• This form is for accommodation requests only and cannot be used to inquire about the status of applications.