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About the Role

As a Customer Success Associate, you will support existing Datadog customers by providing training and onboarding, and by driving upsells and cross-sells in line with established sales methods. You will focus on building trust with customers, identifying their unique challenges and needs, uncovering opportunities for expansion, and communicating the value of Datadog products to maximize their customer experience. Personal growth and team success are top priorities for the Customer Success team, which is responsible for customer scaling.

Responsibilities

Identify and create opportunities for expansion with small, existing customers.
Manage the full sales cycle for upsells and cross-sells to existing customers.
Troubleshoot to improve customer experience and ensure long-term retention and product adoption.
Partner with existing customers to identify expansion opportunities and increase loyalty.
Collaborate cross-functionally with Datadog internal teams (Support, Product, Finance, Legal, etc.).
Act as an advisor to existing customers, ensuring they effectively utilize solutions and providing support.

Requirements

Customer-first mindset, striving to deliver the best possible value.
Desire for self-growth in a hybrid position combining sales and customer success careers.
Clear and thoughtful communication, both written and verbal.
Proven success in negotiating contract terms and pricing for upsell/cross-sell activities.
Ability to multitask and adapt as a self-starter.
Strong time management skills and confidence in handling high-volume, fast-paced work.
Passion for technology and a desire to grow skills.

Skills

Sales
Customer Success
Upselling
Cross-selling
Troubleshooting
Communication
Negotiation
Time Management
Multitasking

Location

Hybrid

Work Type

Hybrid

Experience Level

Associate

Benefits

Generous compensation based on individual performance and achievements.
New hire stock grants (RSUs) and Employee Stock Purchase Program (ESPP).
Opportunity to attend the President's Club.
Continuous professional development, product training, and career pathing.
Thorough sales training in MEDDIC and Command of Message.
Mentor and Buddy programs for internal networking.
Inclusive company culture and opportunities to join community guilds.
Comprehensive and generous healthcare benefits.
401K retirement plan.
Pet adoption and insurance program.

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.