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This role involves IT technical support within an enterprise environment, requiring travel to multiple locations within NYC.

Provide IT technical support in an enterprise environment.
Support Microsoft Windows operating systems.
Support mobile devices running Android or Apple iOS operating systems.
Support Microsoft Windows, Android, and iOS devices.
Utilize ticketing systems for task assignment and resolution.
Install operating system and security software on computers, smartphones, and other equipment.
Follow broad and complex instructions in verbal and written form.
Confer, analyze, and communicate technical information objectively and clearly.
Work independently, prioritize multiple tasks, and adapt to changes.

Minimum 2 years of experience in IT Technical Support in an enterprise environment.
Minimum 1 year of experience supporting Microsoft Windows operating system.
Minimum 1 year of experience supporting mobile devices running Android or Apple iOS operating systems.
Experience supporting Microsoft Windows, Android, and iOS devices.
Experience using ticketing systems for task assignment and resolution.

Expert level knowledge of Microsoft Windows, Android, and Apple iOS operating systems.
Ability to install operating system and security software on multiple computers, smartphones, and other equipment.
Ability to understand and follow broad and complex instructions in verbal and written form.
Ability to comprehend technical language and to confer, analyze, and communicate in an objective, lucid manner.
Ability to work independently and prioritize multiple tasks and adapt to needed changes.

Associate’s degree in computer science, cybersecurity engineering, information systems or related discipline.
Preferred certifications: A+ from CompTIA

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