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About the Role

Provide administrative and operational assistance to the Contract Administration team, focusing on the day-to-day management of the FM Clean system. Ensure accurate data entry, timely reporting, and compliance with contractual obligations and key performance indicators.

Responsibilities

• Manage reactive cleaning workflows by ensuring work orders are assigned, accepted, and effectively communicated to the operations team for timely completion.
• Administer site-based periodic cleaning schedules, maintaining accuracy across monthly, quarterly, and annual service requirements.
• Oversee proactive cleaning programs, including carpet cleaning, ensuring schedules are up to date, and services are completed and invoiced accurately.
• Distribute daily customer complaint reports and provide ad hoc reports and notifications as required.
• Manage and respond to help desk emails, triaging requests and allocating tasks to the operations team to support timely resolution.
• Track key performance indicators (KPIs) using spreadsheets, ensuring accurate reporting and clear communication of performance outcomes to the operations team.
• Maintain tracking of monthly meetings through spreadsheets, ensuring accurate records and providing clear updates to the operations team.
• Assist the Contract Administration team with the setup and closure of sites in Navision, Kronos, and Chris21.
• Support the team with updates and maintenance of Navision jobs and tasks to ensure accurate reconciliation with FMClean billing reports.
• Assist with the preparation and distribution of regular and ad hoc cleaning invoices, including monthly invoicing for agencies and TAFE via the Ariba portal.
• Respond to customer invoice queries in a timely and professional manner, ensuring issues are resolved efficiently.

Requirements

• Minimum 3 years of administrative experience.
• Previous customer service experience.
• System administration and recordkeeping skills.

Skills

• FM Clean system management
• Data entry
• Reporting
• Customer service
• System administration
• Recordkeeping
• Spreadsheet management
• Navision
• Kronos
• Chris21
• Ariba portal

Location

• Milperra, Sydney

Work Type

• Fixed term contract (12 months)
• Onsite (5 days per week)

Experience Level

• Minimum 3 years administrative experience

Benefits

• Competitive salary packaging
• Flexible work arrangements
• Staff discounts across top brands
• Global learning and development pathways
• Internal mobility and career growth
• A positive, high-performing culture

About the Company

• ISS fosters a culture of inclusion and diversity.
• Learn more about ISS in Australia and New Zealand on our website.

Equal Opportunity

• Welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities.
• Committed to fair pay and a safe working environment.