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About the Role

As a member of the Enterprise Operations Business Partnerships & Sustainment Team, you will play a critical role in ensuring we deliver a superior and consistent customer experience through excellence in operations. You’ll be at the forefront of leading cross-functional teams and delivering results that align with GreenShield’s corporate strategy and vision for the future.

Responsibilities

• Participate in a leadership capacity with program managers, project sponsors, stakeholders, and information technology project managers to define project scope, build and execute implementation plans to achieve successful outcomes.
• Lead the coordination of cross-functional responses to operational challenges, leveraging resources from affected teams.
• Maintain detailed, objective records during these engagements and produces retrospective artifacts that detail root cause, actions completed to resolve immediate issues, and recommended corrective actions post-closure.
• Provide analytical capacity and/or specialized expertise across a broad range of scenarios.
• Be accountable for implementation and quality of remediating actions following issue resolution.
• Co-ordinate with stakeholders from across the enterprise to manage and communicate status information, including regular communications updates, monitoring of risks and facilitating stakeholder and working team meetings.
• Proactively identify, manage, and mitigate operational friction points and risks.
• Interpret business requirements and defines metrics and KPIs to measure the health and performance.
• Build and foster cooperative and productive relationships with team members, stakeholders, and functional areas.
• Participate in portfolio reviews, including dashboard creation, and providing relevant status updates to team members and stakeholders.
• Ensure organizational alignment by acting as a key contributor within a streamlined communication process.
• Promote the Enterprise Business Partnership & Sustainment team’s role within the organization, ensuring good understanding of projects in flight and sharing project management knowledge.

Requirements

• Minimum of 5 years’ experience in analytical roles and/or facilitating or managing projects.
• Ability to influence and lead others to achieve project deliverables.
• Ability to organize and prioritize accountabilities in a deadline-driven environment.
• Strong customer focus.
• Excellent communication skills both oral and written.
• Strong proficiency with Project, Word, Excel, and PowerPoint.
• Bilingualism (French/English)
• Experience in group benefits and/or related industries.
• ASA, CPA, PMP, PgMP or other relevant certification
• Proficiency in English is required for this position.

Skills

• Project management
• Analytical skills
• Communication skills
• Microsoft Project
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Location

• Remote

Work Type

• Full-time

Experience Level

• Minimum of 5 years’ experience

Salary/Compensations

• CAD $74,269.00 - 109,341.00

About the Company

• GreenShield is a non-profit social enterprise that brings worlds of coverage and care together.
• Our mission is to create better health for all Canadians.
• We are noble challengers, purposefully building a better way.
• Our culture is one where everyone's voice is heard and valued.
• We believe that your workplace should empower you to be the best version of yourself.
• We believe our people are critical to our overall success.
• Inclusivity makes us a stronger, smarter and more informed organization.
• A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Equal Opportunity

• GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.
• We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process.
• Information received relating to accommodation will be addressed confidentially.