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About the Role

The Operations Key Account Manager (OKAM) provides critical support to the Regional and Local Customer, Data Center, and Internal Operations Team. This role serves as the liaison between GCM and the customer, shaping strategic direction and delivering operational standards through effective senior leader partnership and continuous improvement. The OKAM will build bench strength by leading, developing, and challenging operations teams to improve individual and collective performance.

Responsibilities

Form strategic partnerships with regional and in-country leadership teams to ensure Global Customer Management (GCM) program activities are understood, adopted, implemented, and upheld.
Collaborate with GCM Business Management, Customer Enablement, and Center of Excellence (CoE) teams to align overall strategy, future growth, and best approaches for business growth and sustainment.
Act as the primary regional point of contact for operational customer requests and provide visibility to GCM on operations performance within the region.
Ensure regional operations align with customer SLAs and program reporting approach/requirements.
Build and sustain long-term customer relationships.
Support local, regional, and global sales initiatives by partnering with the customer, GCM, and local operations.
Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations.
Act as a senior operational expert, ensuring local operation adoption of global processes, tools, and systems.
Act as the primary operations support for the implementation of new projects, regional initiatives, and process standardization efforts.
Collaborate closely with cross-functional teams to deliver effective solutions and improvements across warehouse logistics operations.
Partner with regional customer and DSV operations on continuous improvement, innovation, and best practice sharing.
Support change management programs linked to the strategic scope that supports customer strategy.
Build, maintain, and manage relationships across all levels of the organization and act as the primary GCM operational interface at a global level to appropriate stakeholders on the customer side.
Facilitate outputs of the global strategic planning process (roadmap) and associated supporting projects.
Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals.
Drive performance across all global account sites through continuous auditing, key metric monitoring, and escalation of risks/issues.

Requirements

Candidate requires 10+ years’ experience in strategy, tactics, development, and facilitation.
International management experience preferred.
Business degree required.
Master’s degree preferred.
Operations management background.
Third-party logistics experience is preferred but not required.
Strong knowledge of Microsoft Office is required with an emphasis on written guidance content (Word), quantitative analysis (Excel), and the creation of presentations (PowerPoint).
Fluent in English.
Additional language skills are highly beneficial.
Good mathematical skills.
Demonstrable E2E experience across sales, strategy, consulting, and supply chain.
Must excel at and enjoy collaborating with members of the operations team and client representatives to trouble-shoot and solve existing problems.
Excellent verbal, written, and visual/presentation communication skills.
Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies.
Presents well at executive level.
Strong communication and interpersonal skills with the ability to influence, motivate, and inspire others to achieve.
Ability to question and challenge existing ways of thinking.
Be pro-active toward change.
Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing work environment.
Can work independently and is pro-active.
Must demonstrate the ability to think strategically and tactically to drive cross-functional initiatives.
Can demonstrate mediation, problem-solving skills, and quantitative analysis skills to conduct complex strategic analyses with limited guidance.
Excellent organizational skills.
Ability to multitask and prioritize on an ongoing basis.
Program Management mindset - results-oriented and able to work and meet timelines.
Must have a proven track record for meeting or exceeding goals.
Must be able to travel frequently via airplane and automobile (including internationally).

Skills

Strategy
Tactics
Development
Facilitation
International Management
Business Acumen
Communication
Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies
Microsoft Office
Word
Excel
PowerPoint
English
Mathematical Skills
E2E experience
Sales
Consulting
Supply Chain
Collaboration
Trouble-shooting
Interpersonal Skills
Leadership Skills
Influence
Motivation
Inspiration
Strategic Thinking
Tactical Thinking
Mediation
Quantitative Analysis
Organizational Skills
Multitasking
Prioritization
Program Management
Results-Oriented

Location

USA - VIRTUAL - US Texas

Work Type

Full Time
Virtual

Experience Level

10+ years’ experience

Education Level

Business degree
Master’s degree preferred

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Company

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.
Today, DSV adds value to its customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods.
DSV works every day from its many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers all over the world.
DSV's reach is global yet its presence is local and close to its customers.
Working at DSV means playing in a different league.
As a global leader in transport and logistics, DSV has been on an extraordinary journey of growth.
With close to 150,000 colleagues in over 90 countries, DSV works every day to offer solid services and meet its customers’ needs and help them achieve their goals.
DSV believes that the best way to achieve this is by bringing in new talent, fresh perspectives, and ambitious individuals.
At DSV, performance is in its DNA. DSV employees aim to shape the future of logistics.
This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability, and action.
DSV values inclusivity, embraces different cultures, and respects the dignity and rights of every individual.
If you want to make an impact, be trusted by customers, and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere.
Visit dsv.com and follow DSV on LinkedIn and Facebook.

Equal Opportunity

DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.