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About the Role
Join the Dallas Cowboys Pro Shops as part of a winning tradition, providing fans with the ultimate game day experience and the largest selection of official fan gear. This role is integral to our selling culture, bringing the excitement of the Dallas Cowboys to fans through world-class customer service, maximizing sales and profit.
Responsibilities
- Creates a fun and energetic environment for fans and teammates.
- Ensures the team utilizes the “Star Service” model and selling skills for a world-class shopping experience.
- Maintains a customer-focused mentality, going above and beyond for fans.
- Educates self and teammates on product knowledge and merchandise campaigns.
- Exhibits strong visual merchandising skills to create impactful presentations.
- Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room.
- Responsible for networking, recruiting, and hiring to ensure adequate staffing.
- Promotes an environment that empowers others, nurtures education, and elevates team culture.
- Communicates clear expectations and holds the store team accountable for selling and service standards.
- Drives team performance through coaching, training, and consistent communication.
- Celebrates individual and team victories to promote positive behaviors.
- Leads a selling culture focused on acquiring customer needs and upselling additional products.
- Manages peak business periods while maintaining sales performance and customer experience standards.
- Ensures the team promotes Dallas Cowboys United Membership packs.
- Motivates and inspires the team by delivering a compelling vision.
- Effectively communicates and partners with the District Manager to drive performance targets.
- Maximizes profitable results by analyzing financial tools and implementing solutions.
- Trains and develops the team on business acumen.
- Facilitates meetings with the store leadership team to establish store goals.
- Manages payroll to maximize productivity and achieve goals.
- Ensures shrink results meet company loss prevention standards.
- Ensures accuracy and efficiency of merchandise handling, including receiving, markdown optimization, and replenishment.
- Responds to changing demands and opportunities in a rapidly changing retail environment.
- Seeks personal learning and development opportunities to build leadership skills.
- Builds and supports effective relationships with all teammates, peers, and supervisors.
- Understands, follows, and communicates all company policies and procedures with integrity.
Requirements
- Proven track record of driving sales performance and consistently achieving or exceeding revenue targets in a retail environment.
Skills
- Selling skills
- Customer service
- Visual merchandising
- Recruiting
- Hiring
- Coaching
- Training
- Communication
- Leadership
- Business acumen
- Loss prevention
- Merchandise handling
- Teamwork
Location
- Retail stores
Work Type
- Full-time
Experience Level
- Management experience
- Experience managing peak business periods
Salary/Compensations
- $50,000 base
About the Company
- The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear.
- The Star represents success and quality of work through world-class customer service.
- We are recruiting teammates who act with integrity, pursue excellence, give back to the community, display teamwork, and strive for passion every day.
Equal Opportunity
- The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.