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About the Role

Carefirst Seniors & Community Services Association is seeking a Scheduling Coordinator to join their Home Care Team. This role involves managing the daily scheduling of home care workers to ensure timely and effective service delivery to clients.

Responsibilities

• Perform daily scheduling of a large number of home care workers for home care service in a specific geographic area.
• Address scheduling changes and conflicts promptly and effectively.
• Assign home care workers to client cases based on suitability, skills, and geographic location.
• Ensure timely updates to service delivery schedules to prevent missed care.
• Maintain waitlist and report on service statistics.
• Accurately create and maintain client files and records.
• Document all service changes, client and caregiver requests, and funder's requests.
• Communicate and answer inquiries from clients, families, home care workers, and partner organizations.
• Collect and verify worker timesheets.

Requirements

• Diploma in Business/Office administration or equivalent.
• 3 years of experience working with seniors or in a customer service setting.
• Strong customer service, communication, telephone, and interpersonal skills.
• Proficient computer skills; knowledge of Microsoft Office, and database applications (AlayaCare) is an asset.
• Strong time management skills and problem-solving abilities.
• Ability to multitask and manage a high volume of work.
• Fluent in English and a second language that reflects the community served such as Cantonese and/or Mandarin is an asset.
• A valid vulnerable sector police record check completed within one year.

Skills

• Customer service
• Communication
• Telephone skills
• Interpersonal skills
• Microsoft Office
• Database applications
• Time management
• Problem solving
• Multitasking

Location

• Scarborough

Work Type

• Full Time Permanent

Experience Level

• 3 years of experience

Education Level

• Diploma in Business/Office administration or equivalent

Salary/Compensations

• $38,000 – $43,000 annually

Benefits

• Dental Care
• Extended Health Care
• RRSP match
• Comprehensive Orientation Program
• Training and Education Subsidy

About the Company

• Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established in 1976.
• Their services have grown from meal delivery to a full range of community support services covering the Greater Toronto Area.
• They employ over 550 staff and utilize 850 volunteers.
• They serve over 15,000 clients annually, including seniors, adults, and youth with various challenges.

Equal Opportunity

• Carefirst is an equal opportunity employer.
• They are committed to an environment that is barrier-free.
• Accommodation is available during the hiring process.