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About the Role
We Are Social is seeking a bilingual Jr. Manager, Content and Community to manage community management deliverables, transform social listening data into creative insights, and develop strategies to foster engagement, increase brand awareness, and promote goodwill. The ideal candidate is a skilled communicator and relationship builder passionate about community involvement.
Responsibilities
- Engage with communities daily to strengthen and grow brand love, tap into relevant cultural moments, and foster positive brand sentiment.
- Visualize thinking and ideas compellingly and appropriately for a presentation.
- Organize, tailor, and present Community Management Playbooks and Guides aligned with client strategies.
- Assess research findings and social listening data to pivot engagement initiatives and inform reactive content strategies.
- Design and implement standardized processes for Community Management training and onboarding.
- Proactively identify and propose AI applications to improve team functions.
- Use AI to synthesize high volume community feedback into concise, actionable reports.
- Serve as a mentor to junior staff, providing constructive feedback and inviting cross-departmental collaboration.
- Distill multifaceted community issues or data sets into simple, clear directions for the team.
Requirements
- 1-2+ years experience managing social communities for professional brands or agencies.
- Bachelor's degree in Communications, Marketing, or a related field.
- Exceptional written communication skills with a portfolio of social copy samples.
- Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces.
- Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch.
- Mastery of bespoke comment copy and long-form guide writing that maintains brand integrity while flexing across diverse client TOVs.
- Serial social media user with a deep understanding of key platforms.
Skills
- Community Management
- Social Listening
- Creative Strategy
- Content Strategy
- Brand Awareness
- Engagement
- Communication
- Relationship Building
- AI Applications
- Data Synthesis
- Mentorship
- Cross-departmental Collaboration
- TikTok
- X
- Sprinklr
- Sprout Social
- Hootsuite
- Brandwatch
Location
- Remote
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Junior Manager
Education Level
- Bachelor's degree in Communications, Marketing, or a related field
Benefits
- Passport program for global office work
- Generous vacation starting at 3 weeks + 1 extra week during summer and holidays
- Agency summer days
- Modern, open co-working spaces with amenities
- Dogs allowed
- Dedicated private wellness room
- Regular team social events
- In-house learning & development sessions
- Annual career and growth conversations
- Access to internal network of opportunities
- Focus on developing and recruiting BIMPOC Talent
- Internal EDI group(s), programs & initiatives
- Flexible benefits for individual lifestyle and life stage
- Personal wellness spending account
- Comprehensive mental health support
- Access to virtual mental health therapy clinic
- Access to health clinicians 24/7
About the Company
- A creative agency powered by social connections, thriving on trends and creating buzzworthy campaigns.
- We Are Social is the first, largest, most awarded socially-led creative agency in the world.
- We are part of Plus Company, an entrepreneurial network of forward-thinking creative agencies.
Equal Opportunity
- We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.
- We pride ourselves on our inclusive and accessible workplace.
- We welcome unique voices and talents, especially those not traditionally embraced by advertising.
- We accommodate needs during the interview process.