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About the Role

Lead the development of a next-generation Customer Data Platform (CDP) and enterprise Customer 360 capability. This strategic role defines how customer data is structured, governed, and activated across systems, unifying fragmented data into a consistent, trusted, and actionable customer view.

Responsibilities

• Define and own the vision, roadmap, and backlog for the enterprise Customer Data Platform
• Lead the evolution of a Customer 360 data model, aligning to operational and analytics needs
• Prioritize features based on value creation, data impact, and stakeholder demand
• Explore and analyze customer data models across multiple source systems
• Define canonical data structures and relationships to support a unified customer view
• Drive alignment across systems to reduce fragmentation and duplication
• Define and evolve strategies for customer identity resolution across systems
• Establish and enforce enterprise data governance frameworks for customer data
• Define business rules, data definitions, ownership, and stewardship models
• Ensure data quality, consistency, and compliance across systems
• Act as the primary interface between business stakeholders and technical teams
• Align across Sales, Marketing, Digital, Analytics, and IT functions
• Define and track KPIs (data quality, adoption, business impact)

Requirements

• 3+ years of experience in Product Owner, Data Product Owner, or Business Product roles
• Strong experience with customer data domains (accounts, contacts, hierarchies, interactions, etc.)
• Proven experience building or scaling Customer 360 / Customer Data Platform initiatives
• Experience working across multiple systems and data platforms (e.g., CRM, MDM, data lake/warehouse)
• Deep understanding of entity resolution, identity matching, and data modeling concepts
• Experience translating business needs into data and system requirements
• Only U.S. Persons (U.S. citizens, lawful permanent residents, or protected individuals as defined by 22 CFR §120) may be considered.

Skills

• Product ownership
• Customer data domains
• Customer 360 solutions
• Entity resolution
• Data modeling
• Governance frameworks
• CRM
• Data platforms
• Digital systems
• Analytics
• MDM concepts
• Salesforce
• Azure
• Snowflake
• CDP tools
• Agile/Scrum environments

Location

• U.S.

Work Type

• Full-time

Experience Level

• 3+ years

Benefits

• Medical insurance plans
• Dental coverage
• Vision coverage
• Employee Assistance Program
• 401(k)
• Tuition reimbursement
• Employee resource groups
• Recognition programs
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation leave
• Holiday leave

About the Company

• Emerson is a global leader in automation technology and software.
• Helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
• Implements digital transformation to measurably improve operations, conserve valuable resources and enhance safety.
• Offers equitable opportunities, celebrates diversity, and embraces challenges.
• Prioritizes a workplace where every employee is valued, respected, and empowered to grow.
• Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
• Commits to ongoing career development and growing an inclusive culture.
• Invests in employee success through mentorship, training, or leadership opportunities.
• Believes diverse teams working together drive growth and deliver business results.
• Recognizes the importance of employee wellbeing.
• Provides flexible, competitive benefits plans to meet physical, mental, financial, and social needs.
• Motivated by a spirit of collaboration that helps diverse, multicultural teams drive innovation.
• Builds an engaged community of inquisitive, dedicated people who are welcomed, trusted, celebrated, and empowered.
• Contributes to solving the world's most complex problems.
• Develops skills through award-winning employee development programs.
• Is a proud corporate citizen in every city where it operates.
• Strives to make a positive impact through every endeavor.
• Believes people are at the center of everything they do.

Equal Opportunity

• Emerson is an Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.
• Committed to providing a workplace free of any discrimination or harassment.