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About the Role

We are seeking an experienced Freelance Program Manager to support one of the most recognized and trusted names in financial services. This role involves transformative digital product work, shaping how millions engage with their financial lives. It's a meaningful, high-visibility engagement where strong program leadership and delivery discipline have a direct impact on real people at pivotal moments.

Responsibilities

• Orchestrate the delivery of exceptional work across complex initiatives.
• Bring structure to ambition, ensuring clarity, alignment, and accountability from concept through execution.
• Build the conditions for creativity to flourish, guiding multidisciplinary teams and client partners toward successful outcomes.
• Lead large-scale digital programs from strategy through creative development and production, across multiple channels and workstreams.
• Manage multi-project portfolios with overlapping schedules, budgets, and stakeholder groups.
• Navigate senior client relationships, serving as a strategic partner and trusted advisor.
• Manage scope, resourcing, and financial stewardship.
• Bring clarity to ambiguity and order to complex engagements.
• Foster productive dialogue across internal teams, partners, and client organizations.
• Adapt delivery methods (Agile, Waterfall, hybrid) to the needs of each engagement.
• Facilitate discussions with senior stakeholders and lead cross-functional teams.
• Create conditions that elevate creativity, quality, and collaboration.
• Manage multiple workstreams, budgets, and stakeholders simultaneously.

Requirements

• Proven experience leading large-scale digital programs from strategy through creative development and production, across multiple channels and workstreams.
• Demonstrated ability to manage multi-project portfolios with overlapping schedules, budgets, and stakeholder groups.
• Experience navigating senior client relationships, serving as a strategic partner and trusted advisor rather than a task manager.
• Deep understanding of agency operations and delivery practices, including scope management, resourcing, and financial stewardship.
• Strong organizational and problem-solving skills; able to bring clarity to ambiguity and order to complex engagements.
• Exceptional communication and collaboration skills, fostering productive dialogue across internal teams, partners, and client organizations.
• Experience with Agile, Waterfall, and hybrid delivery methods, adapting process to the needs of each engagement.
• Comfortable facilitating discussions with senior stakeholders and leading cross-functional teams that may include strategy, UX, design, technology, and media disciplines.
• Passion for creating conditions that elevate creativity, quality, and collaboration.
• A proactive, hands-on leader who brings both strategic perspective and operational excellence.
• Comfortable in fast-paced, high-stakes environments; maintains composure and clarity under pressure.
• Adept at building trusted relationships, communicating candidly, and championing the best interests of both the client and AKQA team.
• Empathetic, inclusive, and collaborative, promoting a team-first mindset across all partners.
• Thoughtful in approach and resilient in execution, with a continuous improvement mindset.
• Enthusiastic about digital innovation and the ways creativity and technology intersect to drive meaningful results.
• Strong track record managing digital product and services work, with additional exposure to brand and campaign delivery a plus.
• Proven ability to manage multiple workstreams, budgets, and stakeholders simultaneously.
• 5+ years of experience in a program management or delivery leadership role within a creative, digital, or integrated agency environment.
• A passion for shaping and delivering exceptional work that moves people and businesses forward.

Skills

• Jira
• Confluence
• Smartsheet
• Project management tools
• Agile
• Waterfall
• Hybrid delivery methods
• Program Management
• Delivery Leadership
• Digital Product Management
• Brand Delivery
• Campaign Delivery

Location

• NYC (Hybrid)

Work Type

• Freelance
• Remote
• Hybrid

Experience Level

• 5+ years of experience in a program management or delivery leadership role within a creative, digital, or integrated agency environment

Salary/Compensations

• $2,600 - $4,000 per week

About the Company

• At AKQA (part of WPP), we believe in the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital experiences that capture the imagination and deliver impressive returns for our clients.
• WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Equal Opportunity

• AKQA is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.