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About the Role
We are seeking an energetic, reliable, and detail-oriented Customer Service Representative (CSR) to join our Collision Shop team. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and comfortable handling payments, scheduling repairs, and communicating effectively with customers, technicians, and insurance partners.
Responsibilities
- Greet customers in person and by phone, providing exceptional service and professionalism.
- Answer and manage incoming calls, schedule appointments and update repair statuses.
- Handle customer payments, invoices, and insurance documentation accurately.
- Maintain repair order files and ensure all documentation is complete and compliant.
- Communicate with insurance companies and adjusters regarding claims and repair estimates.
- Coordinate with technicians and estimators to ensure timely workflow and repair updates.
- Maintain a clean, organized, and professional front-desk environment.
- Support other administrative and service functions as needed.
Requirements
- Previous experience in customer service or automotive service/collision preferred.
- Strong multitasking and organizational skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Proficient in basic computer skills (Microsoft Office experience a plus).
- Comfortable handling cash and credit card transactions.
- Professional appearance and positive attitude
Skills
- Customer service
- Automotive service
- Collision repair
- Multitasking
- Organization
- Attention to detail
- Communication
- Problem-solving
- Basic computer skills
- Microsoft Office
- Cash handling
- Credit card transactions
Location
- Rochester, NY 14623
Work Type
- Full-time
Experience Level
- Preferred experience in customer service or automotive service/collision
Salary/Compensations
- $19.00 - $21.00 Hourly
Benefits
- Competitive hourly wage and performance incentives.
- Health, dental, and vision insurance.
- Life, Short Term & Long Term Disability, and Accident insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Opportunities for advancement within the Bob Johnson Auto Group.
About the Company
- At Bob Johnson Toyota Collision Shop, we’re proud to be part of the Bob Johnson Auto Group — one of the fastest-growing and most customer-focused automotive groups in New York State.
- Our team is committed to delivering top-quality repairs, exceptional service, and a seamless customer experience every time.