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About the Role
As an Implementation Manager on the Customer Enablement team, you will lead the technical delivery of AI agent and copilot solutions for healthcare clients, focusing on system integrations and pilot implementations. You will serve as a trusted partner to clients, guiding them through configuration, integration, and adoption to ensure scalable outcomes.
Responsibilities
- Lead end-to-end delivery for new client integrations and solution pilots.
- Translate business use cases into detailed solution plans.
- Lead implementations for integrations with CRM, EMRs, and data platforms via APIs, CSVs, and Smart on FHIR.
- Coordinate with customer enablement, engineering, and product teams for timely integration rollouts.
- Manage multiple concurrent client implementations using structured delivery methodology.
- Track milestones, risks, and deliverables to ensure predictable outcomes.
- Contribute to the continuous improvement of the implementation playbook.
- Act as a consultative partner to clients regarding system capabilities and integration strategies.
- Lead technical client conversations and working sessions.
- Support customers through design, build, QA, UAT, go-live, and hypercare cycles.
Requirements
- 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients.
- Demonstrated ability to project manage and deliver client-facing technical projects end to end.
- Strong agile and project management skills.
- Hands-on experience working with Salesforce or other CRM platforms.
- Exceptional verbal and written communication skills.
- Analytical thinker with excellent problem-solving skills.
- Ability to work independently in a fast-paced startup environment.
- Experience working with pharmaceutical manufacturers or life sciences technologies (preferred).
- Familiarity with Mulesoft or similar integration tools (preferred).
- Exposure to AI solutions, digital transformation, or automation in healthcare (preferred).
- Experience in data integrations with EMR or payor systems (preferred).
Skills
- Software implementation
- Technical consulting
- System integration
- Project management
- Agile methodology
- Salesforce
- CRM platforms
- API integration
- Smart on FHIR
- Data integration
- Mulesoft
Location
- Remote
- San Francisco, CA (Hybrid)
Work Type
- Full-time
- Remote-first
- Hybrid
Experience Level
- 4–5 years
Benefits
- Competitive salary
- Equity
- 401(k)
- Wellness stipend
- Medical, dental, and vision insurance
- Generous PTO
- Parental leave
- Bi-annual offsites
- Catered lunches (Bay Area office)
About the Company
- Infinitus is an AI communications company serving the healthcare industry.
- Backed by over $100M from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue.
- Named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.
Equal Opportunity
- Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, or any other characteristic protected by applicable law.