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About the Role

The Dispatcher performs specialized work in receiving emergency calls for service and dispatching police, fire, and EMS. This role utilizes technical computer-aided dispatch systems and multi-channel radio/paging consoles to act quickly, efficiently, calmly, and accurately process incoming emergency calls and coordinate emergency responder resources.

Responsibilities

• Receiving emergency calls for service
• Dispatching appropriate police, fire, and EMS
• Processing incoming emergency calls
• Coordinating emergency responder resources
• Observing all local, state, and federal laws as well as established policies and guidelines

Requirements

• High School Diploma or G.E.D.
• 3 or more years of relevant experience
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Regular and reliable attendance
• Valid Driver’s License
• Ability to access Not Public Data as defined by Minnesota or federal law, strictly limited to necessary data
• Ability to take and transmit clear and complete direction and information
• Ability to analyze situations quickly and make sound decisions in emergency and routine situations
• Ability to deal courteously, tactfully and professionally with the public reporting emergencies and seeking information or filing a report
• Ability to speak clearly and concisely over the radio and telephone
• Remaining calm in stressful situations
• Using computers and related software applications
• Oral and written communication sufficient to exchange or convey information and to provide and receive work direction
• Acute hearing and vision
• Memory recall
• Manual dexterity
• Ability to distinguish colors used on maps and consoles
• Clear articulate speech
• Frequent turning/twisting, reaching, grasping and pinching
• Operation of multiple computer terminals, requiring multitasking without confusion or forgetting information
• Conducting oneself with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful
• Handling traumatic and disturbing call content

Skills

• Customer service principles
• County geography/ability to use maps
• Recordkeeping principles
• Efficient keyboarding
• Computers and related software applications
• Highly technical computer aided dispatch systems (CAD)
• Multi-channel radio/paging consoles
• 911 systems
• 2-way radio
• Head sets
• Telephones
• Copy and fax machines

Location

• Communications Center

Work Type

• Rotating Shift
• Nights
• Weekends
• Holidays

Experience Level

• 3 or more years of relevant experience

Education Level

• High School Diploma or G.E.D.

Salary/Compensations

• $27.66 - $37.34

Benefits

• Competitive Pay
• Paid Time Off
• 13 Paid Holidays
• MN PERA Retirement
• Weekend, Night & Holiday Premiums
• Health Insurance (some plans at $0.00 per month)
• Dental Insurance
• Vision Insurance
• Onsite Fitness Room
• Excellent additional Benefit & Retirement Packages
• MN Paid Leave Program
• Employer Paid Short-Term Disability

About the Company

• Department: Sheriff Office
• Positions in this classification perform tasks to accomplish the defined goals related to communications and corrections operations.
• Employees have limited latitude in the technology or process used but may require unique application of technical processes or systems to determine solutions.
• Incumbents apply procedures and standards to specific situations, and work under given general direction as to how the objectives and goals are achieved.
• Incumbents may guide and train temporary employees, and/or regular employees; troubleshoot problems and issues commensurate with relevant experience; and instruct others in work methods and procedures.
• Persons with Disabilities: Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.
• Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.
• A county employee in this position may encounter Not Public Data as defined by Minnesota or federal law in the course of the job duties.

Equal Opportunity

• Persons with Disabilities: Essential and non-essential functions may vary by individual position. Reasonable accommodation may be available for both essential and non-essential job duties.