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About the Role

The HCV Housing Specialist assists low-income families and individuals, including those who are homeless, elderly, or disabled, in securing and retaining affordable housing to enhance their quality of life and promote self-sufficiency. This role involves managing annual and interim re-examinations for HCV Program participants, processing move requests and rent adjustments, and interpreting HUD and Agency policies.

Responsibilities

Complete annual and interim re-examinations for HCV Program participants.
Notify participants and owners/landlords of updates.
Facilitate move requests and annual rent adjustments.
Explain, interpret, and apply HUD and Agency policies, procedures, and regulations.
Remain familiar with U.S. Department of Housing and Urban Development Federal Regulations related to HCV Programs.
Adhere to Discrimination and Fair Housing Policy.
Be familiar with applicant and participant eligibility and continued eligibility.
Calculate and verify participant income to determine rental assistance amounts.
Conduct interviews with program participants to gather information.
Schedule and conduct annual and interim redeterminations of eligibility.
Collect recertification information, including income and other required documentation.
Conduct all work activities in a manner that supports achievement of contractual standards and performance measures.
Collaborate with other staff regarding department functions, procedures, and client status.
Work collaboratively with the leasing and contracting team to coordinate re-examination and move transactions.
Maintain proper maintenance of client files and computer records.
Answer telephone inquiries from participants and property owners.
Return all calls within 48 hours.
Complete assignments at required productivity, performance, and accuracy standards.
Perform additional duties as assigned.

Requirements

Associate degree and/or college credit hours preferred in business, social work, or public administration.
3-5 years of previous experience working with the public in Housing Choice Voucher, low-income tax credit, or similar non-profit programs serving low-income families.
1-3 years of client service experience.
Previous experience as a supervisor or in a leadership role is desired.
Equivalent combination of training, education, and experience that provides the required knowledge and abilities.
Experience working in a high-volume call and production environment with high performance guidelines and stringent deadlines.
Knowledge of public sector housing authority programs and systems is a plus.
Bilingual ability is a plus.

Skills

Customer service

Location

San Francisco, CA 94124

Work Type

Full Time

Experience Level

3-5 years
1-3 years

Education Level

Associate degree preferred
College credit hours preferred

Salary/Compensations

$28.85 - $28.85 Hourly

About the Company

For over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country.
Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nation’s most vulnerable populations.
CVR prides itself on providing extensive training, mentoring, and succession planning to its employees.
CVR has made a significant impact on the community by assisting families in securing affordable housing.
You can make a difference and change the trajectory of someone’s life.
The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals.
We continue to expand, adding to our team across the nation.
CVR has offices in Atlanta, Chicago, Miami, New York, and Milwaukee, to name a few.