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About the Role

The Employee Benefits (EB) Practice Leader is responsible for meeting overall retention and service targets for the EB Line of Business across the Pacific Region. This executive-level position serves as a strong client relationship manager and employee benefits expert, maintaining and growing carrier and vendor relationships, overseeing practice operations, and leading the EB service team. In partnership with the EB Sales Leader, the Practice Leader provides strategic and operational leadership for the Employee Benefits Line of Business.

Responsibilities

Fully represent the entire HUB value proposition to clients, carriers, vendors, and prospects.
Accountable for EB practice retention, service delivery, and growth targets across the Pacific Region.
Provide thought leadership on technical aspects of Employee Benefits, including benefits design, compliance, and market strategy.
Co-own and manage the EB budget for the region in partnership with the EB Sales Leader and President.
Lead innovation and strategy for the practice, ensuring continuous development of EB products and service offerings aligned with current and future client needs.
Be responsible, along with the President, CSO, and EB Sales Leader, for implementing and executing on the Critical Path Process (HUB's strategic account planning process).
Positively and proactively represent HUB at meetings, seminars, trade shows, and networking events.
Recruit, onboard, train, and manage the EB service team, including Practice Managers, Account Managers, and Strategic Account Executives.
Establish and sustain a positive service culture that maximizes the individual strengths of each team member.
Set departmental expectations, standards, policies, and procedures; periodically audit and review to provide coaching and feedback.
Conduct annual performance reviews for all direct reports; assist in annual budgeting and ongoing operational expense monitoring.
Assess and adjust workloads across the department; coordinate team schedules and re-appropriate workloads as needed.
Optimize workflows, staffing, and the deployment of specialty resources to best serve clients.
Institute effective employee development procedures addressing training, processes, E&O avoidance, continuing education, and disciplinary actions when necessary.
Foster a positive and mutually supportive working environment to provide the best possible client service and producer support.
Implement and champion best practices for account stewardship across the practice.
Actively communicate with or visit prominent EB clients on a planned, periodic basis to assess satisfaction and identify additional service needs.
Play a key role at finalist meetings as the EB Expert; activate and strategically deploy specialty services to win business, secure existing accounts, and evolve multi-year client plans.
Acquire a deep understanding of clients' business and insurance objectives; critically analyze and compare plans to determine suitability.
Serve as an escalation resource for complex client and carrier issues; reach resolutions or identify need for further escalation and communicate with all necessary parties.
Ensure all client deliverables meet client expectations and HUB branding and presentation standards.
May directly support a book of business in the capacity of Account Manager or Strategic Account Executive as needed.
Develop long-lasting relationships with carriers, key vendor partners, and other stakeholders; interface as needed to grow business and resolve issues.
Maintain strong visibility within the communities served by HUB across the Pacific Region.
Develop best practices for leveraging standard technology platforms and tools such as Benefitpoint, Zywave, ImageRight, and other systems.
Seek continued knowledge; stay current on carrier updates, state and federal regulations, and industry trends; attend continuing education training and courses.
Partner with Commercial Lines and Personal Lines to facilitate cross-sell activities and services.
Work with the Regional EB Practice Leader to identify, develop, and execute regional and national initiatives through project management and resource coordination.
Coordinate team to deliver necessary shared services; champion communication of HUB leadership goals, vision, and procedures.
Assist assigned producers and HUB leadership in developing new business opportunities and delegating to appropriate team members.
Attend and participate in Pacific Region ECM meetings; conduct regular team meetings to communicate best practices, expectations, and responsibilities.
Perform other duties and projects as assigned.

Requirements

10+ years of experience in employee benefits, human resources, healthcare, insurance, or a related field
2+ years of supervisory or practice management experience
Proven client service record in retaining business and improving cross-sell results
Demonstrated financial statement and budget literacy; ability to manage P&L and communicate value to financially sophisticated clients
This position primarily involves remaining in a stationary position for the majority of the workday.
Frequent communication with colleagues, clients, carriers, and vendors both in person and by telephone; must be able to communicate and exchange accurate information.
Constantly operates a computer and standard office productivity equipment.

Skills

Hands-on management style with a passion for mentoring and direct development of staff
Consultative, positive, and resourceful approach to dealing with prospects, clients, and associates
Deep understanding of the insurance market, carriers, and EB products across all size segments including small group, middle market, and key/national accounts (up to 10,000+ employees)
Ability to work with national accounts and companies with multi-national footprints
Influential and persuasive, with the ability to partner across HUB and work effectively with segment and practice leaders
Strong critical thinking and problem-solving skills; ability to identify complex issues and implement effective solutions
Excellent written, verbal, and interpersonal communication skills; public speaking and presentation experience
Highly developed organizational and time management skills; ability to manage multiple priorities and meet deadlines with accuracy
Confidence and demeanor to effectively interact with all levels of the organization
Strong degree of self-motivation and a drive to complement and support a high-performing team
Proficiency in MS Office Suite; familiarity with agency management and EB technology platforms (Benefitpoint, Zywave, ImageRight preferred)
A passion to seek emerging strategies and vendors; ability to help the business evolve service delivery as markets change

Location

Pacific Region

Work Type

Full-time

Experience Level

10-15 years of relevant experience

Education Level

College or University degree required; advanced degree or professional certifications (CEBS, GBA, PHR, etc.) strongly preferred
Bachelor's degree (4-year degree)

Salary/Compensations

$180,000-250,000

Benefits

Health/dental/vision/life/disability insurance
FSA, HSA and 401(k) accounts
Paid-time-off benefits
Eligible bonuses, equity and commissions for some positions

About the Company

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected.
As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control.
Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.
At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.
Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization.
We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time.
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.
From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.
For more information, please visit hubinternational.com.

Equal Opportunity

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.