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About the Role

As a Branch Manager, you will oversee branch performance and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations. You will lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations, fostering a positive work environment to drive employee engagement and productivity.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma or GED - Required
• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
• 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required.
• 3+ Years Experience selling products and/or services in an incentive-based environment - Required.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership and team management skills.
• Excellent customer service skills and a passion for helping others.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Establishes and maintains effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
• Preferred experience in Microsoft Office products.

Skills

• Sales management
• Bank operations
• Customer experience
• Financial goals achievement
• Team leadership
• Sales activities management
• Customer relationship deepening
• Banking regulations compliance
• Sales strategies development
• Revenue growth
• Market share growth
• Sales pipeline management
• Consultative selling
• Performance data analysis
• Team coaching and development
• Hiring and retention
• Employee motivation
• Scheduling
• Digital technologies utilization
• Customer interaction enhancement
• Self-service education
• Problem management
• Risk management
• Compliance adherence
• Relationship building
• Customer-centric approach
• Team management
• Customer service
• Problem-solving
• Coaching
• Communication
• Consultative skills
• Influence skills
• Technology education
• Data-driven decision making
• Positive work environment creation
• Employee engagement
• Company policy knowledge
• Regulatory compliance knowledge
• Risk management knowledge
• Loss prevention knowledge
• Fast-paced environment adaptability
• Multi-priority management
• Integrity
• Professionalism
• Computer proficiency
• Basic math skills

Location

• Madison Avenue, NY
• United States of America

Work Type

• Full-time

Experience Level

• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function
• 5+ Years Experience in Retail sales management or equivalent
• 12+ Months Demonstrated successful Santander experience
• 3+ Years Experience selling products and/or services in an incentive-based environment
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position

Education Level

• High school diploma or GED
• Bachelor’s Degree in related field or equivalent

Salary/Compensations

• Minimum: $60,000.00 USD
• Maximum: $102,500.00 USD

Benefits

• Fair and competitive rewards package
• Benefits designed to support you, your family and your well-being, now and into the future

About the Company

• Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization.
• Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
• This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
• Our work touches 140 million lives every day.
• As we keep reinventing ourselves for the digital age, you’ll find that with us, even your smallest action will have a massive impact. That’s the Santander Effect.

Equal Opportunity

• At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.
• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.