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About the Role

The General Workshop Manager at Build-A-Bear is responsible for the flawless execution of the store experience for guests, associates, and store leadership. Embracing core values and standards while inspiring others is essential.

Responsibilities

• Serves as a role model leader, embodying the values and standards of the organization.
• Recruits, hires, promotes, and trains a high-performing store team.
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences.
• Responsible for the development and growth of their store team.
• Ensures a visually appealing and engaging store environment is consistently maintained.
• Oversees all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures.
• Identifies and communicates possible violations of company policies and procedures to the District Manager and/or Territory Manager immediately, for escalation to HR.
• Takes appropriate disciplinary actions and delivers corrective actions to team members, with the assistance of the CWM, when violations occur.
• Develops and executes strategies to increase revenue, control expenses, and achieve financial targets.
• Conducts performance reviews and performance improvement plans, resolves performance issues promptly according to Build-A-Bear established guidelines.
• Provides leadership support to ensure that all team members understand and adhere to the organization's service standards.

Requirements

• 2 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail.
• High school diploma.
• Basic understanding of POS, payroll, and applicant tracking systems.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays.
• Lifting > 25 pounds.

Skills

• Proficiency with Store Force, UKG, POS System, Microsoft Outlook.
• Motivated to build high performing people and teams.
• Thrives in creating a fun and interactive experience for employees and customers.
• Enjoys meeting and interacting with new people.
• Ability to connect with diverse employees to inspire results.
• Exercises good independent judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure.
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook when encountered by challenging circumstances.

Location

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.

Work Type

• Full-time

Experience Level

• 2 years of store management experience
• 2-4 years of store management experience

Education Level

• High school diploma
• Associate’s (or higher) degree in business, management, or a related field

Salary/Compensations

• $72,000 - $77,000/YEAR

About the Company

• At Build-A-Bear, the General Workshop Manager is responsible for the flawless execution of the store experience for guests, associates, and store leadership. The ability to fully embrace our core values and standards while inspiring others is essential.