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About the Role

EPI is changing the way Europe pays with Wero, a digital wallet making payments simple, seamless, and secure. We are hiring a Head of Security Operations and Corporate IT to lead and mature these functions, ensuring EPI scales securely, reliably, and efficiently. This role involves shaping vision, establishing goals, driving improvements, and managing vendor ecosystems and budgets.

Responsibilities

• Lead and evolve the Security Operations strategy and operating model, ensuring high-quality monitoring, triage, incident response, and continuous improvement.
• Continue building a dependable security incident response capability with clear escalation, playbooks/runbooks, operational readiness practices, and strong post-incident learning.
• Mature threat intelligence and security validation practices to strengthen detection coverage and organisational resilience.
• Establish key, secrets, and certificate lifecycle management, enabling predictable and controlled operations.
• Lead and evolve Corporate IT strategy and operating model, transforming it into a trusted, service-oriented function with measurable performance and excellent internal stakeholder experience.
• Drive operational transparency through dashboards and KPIs across Security Operations and Corporate IT, proactively identifying, documenting, and escalating risks/issues with practical mitigation plans.
• Own vendor performance and budget stewardship across managed service providers and tooling partners, ensuring value, accountability, and scalable outcomes.
• Strengthen audit readiness and operating controls through disciplined documentation, evidence, and remediation follow-through.
• Engage actively with external stakeholders and keep up to date with latest trends.

Requirements

• Significant professional experience across Security Operations and/or Corporate IT Operations, ideally in a regulated or high-availability context.
• Proven leadership experience managing multidisciplinary teams, with a track record of improving services through people, process and technology.
• Strong incident response leadership skills: calm under pressure, structured decision-making, and able to drive measurable improvements over time.
• Experience building scalable operational practices: on-call/coverage models, escalation paths, runbooks, post-incident reviews, and operational KPIs.
• Ability to design and implement pragmatic governance frameworks, including familiarity with enterprise cryptography/key management/certificates from an organisational perspective.
• Demonstrated capability improving Corporate IT service delivery (service orientation, intake models, transparency, stakeholder satisfaction).
• Experience managing vendors/partners and budgets, including performance governance (SLAs, regular reviews, escalations, value realisation).
• Experience supporting control assurance/audit activities (ISO 27001, DORA, PCI DSS, SOC 2 or similar), including evidence discipline and remediation management.
• Fluent in English (CEFR C1 or C2).
• Additional European languages is a plus.
• Experience in the payment or financial services industry is a plus.
• Experience with AI systems and agents is also a plus.

Skills

• SIEM
• EDR/XDR
• Vulnerability management
• Ticketing/case management
• Security automation (SOAR)
• IAM concepts
• Secrets management
• PKI / certificate lifecycle management
• Key management / HSM concepts
• ITSM practices
• Endpoint management/MDM
• Collaboration and productivity tooling
• Cloud environments
• CI/CD
• Observability
• Incident management

Location

• Remote (from country of residence)

Work Type

• Remote-first
• Full-time

Experience Level

• Leadership experience

About the Company

• In today’s digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid.
• The European Payments Initiative (EPI) is here to change all that, forever.
• With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon.
• Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

Equal Opportunity

• EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
• EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.