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About the Role

We are seeking a dynamic and strategic commercial leader to drive revenue, build market relationships, and establish the hotel's presence in the greater London, Ontario area. This role requires a passion for achieving results and a proven ability to lead sales efforts.

Responsibilities

• Assists in the development and implementation of the hotel Sales Plan.
• Represents the hotel to individuals, groups, and corporations to ensure repeat and new business.
• Proactively researches and solicits new and repeat account opportunities through various prospecting techniques.
• Conducts property site tours and entertains clients.
• Represents the hotel to the local community.
• Works with Operations teams to ensure proper implementation of special promotions and sales initiatives.
• Supports service personnel to enhance guest experience and satisfaction.
• Meets and exceeds personal sales room night revenue goals.
• Utilizes the property management system.
• Promptly sends proposals, contracts, and other correspondence.
• Accurately confirms bookings, quotes, and negotiated rates, adhering to hotel policies.
• Maintains up-to-date and accurate client files, databases, and tracking systems.
• Stays familiar with industry trends.
• Involved in the creation and implementation of marketing and social media strategies.
• Follows up on leads in a timely and professional manner within the respective territory.
• Fully qualifies each piece of business to understand the overall potential of the booking.
• Responsible for full market knowledge regarding competitors and industry trends.
• Develops and maintains positive relations with guests, vendors, colleagues, and brand sales offices.
• Prepares weekly sales reports and attends weekly departmental and staff meetings.
• Follows up on groups to ensure customer satisfaction.
• Performs other duties as assigned by the Regional Director of Sales or General Manager.

Requirements

• A minimum of 3 years of hotel sales experience, preferably with corporate and group market experience.
• A proven track record in cultivating business relationships and strong prospecting skills.
• Strong negotiations, presentation, influencing skills, and decision-making capabilities.
• Experience in the hotel industry with knowledge of competitive markets is a definite asset.
• Ability to identify markets and develop sales/marketing strategies to penetrate markets in line with the company business plan.
• Possesses excellent organizational, time management, communication, and interpersonal skills.
• Background in the development and execution of business, marketing, and sales plans.
• Proactive sales approach, assertive, fast-paced, results-oriented, and driven to succeed.
• Must be able to travel and may be required to work evenings and weekends.
• Demonstrates strong leadership, team, communication, and coaching skills.
• Knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) is essential.
• High degree of professionalism and dedication.
• Must have own vehicle and willingness to travel to events as required.
• Must be able to work flexible hours.
• Works under minimal to no supervision and has complete responsibility to take necessary action, subject to policies and rules.

Skills

• Sales
• Relationship Building
• Negotiations
• Presentation
• Influencing
• Decision-making
• Market Analysis
• Sales Strategy Development
• Marketing Strategy Development
• Organizational Skills
• Time Management
• Communication Skills
• Interpersonal Skills
• Prospecting
• Leadership
• Teamwork
• Coaching
• Microsoft Office Suite (Word, Excel, PowerPoint)

Location

• London, Ontario

Work Type

• Full-time
• Hybrid

Experience Level

• Minimum 3 years of hotel sales experience

Education Level

• Educational assistance program

Salary/Compensations

• Competitive salary

Benefits

• Competitive salary
• Group health benefits plan
• RRSP contribution program
• Complimentary on-site parking
• Employee recognition programs
• Employee referral program
• Travel discount program
• Educational assistance program

About the Company

• We are a hotel seeking a commercial leader to drive revenue and build market presence in the greater London, Ontario area.