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About the Role

The Sales & Service Manager is a key member of the store leadership team, responsible for executing ALO’s business and guest experience strategy. This role focuses on achieving business targets, enhancing guest experiences, and developing talent, ensuring exceptional customer interactions within the store.

Responsibilities

• Investigate and address sales opportunities, collaborating with the General Manager to resolve process or system gaps.
• Oversee the Sales & Service team to deliver an exceptional guest experience through coaching and feedback.
• Cultivate daily client relationships with customers.
• Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives.
• Partner with the General Manager to develop and implement store sales and service strategies.
• Represent the business in meetings and conference calls.
• Review, monitor, and manage store budget, reporting, and business data, including metrics and planning processes.
• Plan for future business needs to maintain optimal performance.
• Ensure the Sales, Service, and Community team embodies ALO's mission and guiding principles.
• Lead the team through accountability, continuous coaching, talent development, and effective communication.
• Establish internal and external talent pipelines through succession planning and recruitment strategies.
• Create effective schedules that align with business strategy.
• Oversee the execution of ALO Sales and Service Model deliverables to ensure operational efficiency.
• Collaborate with the General/Store Manager to implement their vision and support organizational goals.
• Navigate the organization balancing business needs and brand culture.

Requirements

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts.
• Availability during the company’s Blackout period (Thanksgiving through the first week of January).

Skills

• Sales
• Guest Experience
• Talent Development
• Business Strategy
• Coaching
• Client Relationship Management
• Workforce Solutions
• Selling Initiatives
• Budget Management
• Reporting
• Recruitment
• Scheduling
• Operational Efficiency
• Cross-functional Collaboration
• Interpersonal Skills
• Communication Skills
• Time Management
• Accountability

Location

• Onsite

Work Type

• Full-Time

Experience Level

• Leadership
• 3-5 years

Salary/Compensations

• $60,000 - $76,000 per year
• Eligible for Monthly Store Incentives bonus program

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
• Competitive medical, dental and vision plan options (Full-Time Employees)
• Free virtual access to mental health providers (Full-Time Employees)
• New parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

About the Company

• Mindful movement is core to ALO's mission, believing that practice on the mat enhances life and community.
• ALO's 'studio-to-street' philosophy integrates consciousness from practice into daily living.

Equal Opportunity

• As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.