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About the Role

The Chief Operating Officer (COO) is a key member of the HSB Canada Executive Leadership Team, responsible for translating enterprise strategy into operational execution and sustainable business performance. The COO leads critical business and operational functions, strengthens organizational effectiveness, and ensures the company has the operating model, governance, processes, digital capabilities, and leadership discipline required to achieve its strategic, financial, and customer objectives.

Responsibilities

Lead execution of HSB Canada’s operating model to support growth, profitability, customer service, and enterprise resilience.
Oversee core operational disciplines and business enablement functions – claims, engineering & inspections, data, technology and processing.
Partner with the CEO and Executive Leadership Team to shape strategic priorities, convert strategy into measurable execution plans, and monitor progress against business objectives.
Drive continuous improvement across end-to-end processes to increase efficiency, effectiveness, quality, speed to market, and customer outcomes.
Lead enterprise transformation initiatives, including digital enablement, automation, data and analytics capabilities, and operational modernization.
Ensure the business has the appropriate controls, reporting, management routines, and decision-support information to operate effectively and in alignment with company standards and regulatory requirements.
Oversee operating and functional budgets within scope, ensuring disciplined resource allocation and strong financial stewardship.
Build strong cross-functional partnerships with HSB and Munich Re Group business leaders and enterprise partners to align priorities, remove barriers, and accelerate delivery.
Cooperate closely with the HSB and Munich Re Group’s claims, engineering, inspections, operations and IT community and other relevant units ensuring understanding of relevant strategy, standards and philosophy.
Prepare and present comprehensive reports on business performance, risk exposures, and strategic initiatives to the CEO, executive leadership, and Board of Directors.
Ensure timely, data-driven communication of key metrics, trends, and recommendations to support informed decision-making at the highest levels.
Inspire, mentor, and develop high-performing underwriting and product management teams, cultivating a culture of accountability, innovation, and operational excellence.
Implement talent development programs, succession planning, and performance management processes to build organizational capability and ensure ongoing compliance with industry standards.

Requirements

Post-secondary degree in Business, Economics, Finance, Risk Management or related field; Actuarial background/credentials are highly desired.
Significant senior leadership experience in operations, transformation, and business management at an enterprise level, ideally within insurance or other regulated financial services environments.
Demonstrated success leading large-scale operational improvement, transformation, process redesign, or digital enablement initiatives.
Strong financial and commercial acumen, with experience managing budgets, evaluating business performance, and supporting strategic planning.
Experience operating within a global–local governance model.
Experience leading through complexity in a matrixed organization and partnering effectively across business, technology, risk, finance, and support functions.
Excellent communication, stakeholder management, and executive presence, with the ability to engage internal and external audiences credibly.
High integrity, sound judgment, and a track record of creating inclusive, accountable, and high-performing teams.
History and success leading and developing high performing teams.

Skills

Strategic mindset and enterprise thinking
Operational excellence and process optimization
Drives results and ensures accountability
Decision quality and sound judgment
Collaboration and organizational influence
Change leadership and resilience
Digital and data fluency
Talent leadership and team development
Communication and stakeholder engagement
Governance, risk awareness, and integrity

Location

Canada

Work Type

Hybrid

Experience Level

Senior leadership experience

Education Level

Post-secondary degree

Salary/Compensations

Annual company bonus

Benefits

Engaging and collaborative environment that promotes continuous learning and development
Hybrid work environment that combines weekly in-office and remote days
Great compensation package including an annual company bonus
Competitive company-paid flexible health and dental benefits, starting on your first day
Flexible dollars provided by the company to put towards a Health Spending Account and/or Wellness Spending Account
Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
Employee Referral Program and Recognition Program

About the Company

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market.
Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services.
We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks.
We dare to think big and we are continuously innovating on behalf of our clients.
We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.
HSB is much more! It’s insurance. Engineering. Technology.
To learn more about us, please visit: https://www.hsb.ca

Equal Opportunity

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination.
Accommodations will be made for qualified applicants with a disability throughout the recruitment process.
If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact hr@hsb.ca as soon as practical so that suitable accommodations can be arranged.