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About the Role
The CLUB Customer Service Outfitter provides world-class customer service for guests, presenting the benefits of CLUB Membership. This role serves as a product expert, executing account servicing and CLUB processes, including member acquisition, activation, sales, customer experience, peer coaching, and regulatory compliance.
Responsibilities
- Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience.
- Proactively greets customers and presents the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current members with a unique experience.
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Makes recommendations to work procedures, policies, and practices.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 Years of Experience.
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Stand and/or walk during shift to assist customers on the sales floor.
- Hear well enough to constantly communicate with others.
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Constantly assess the accuracy, neatness and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools.
- Occasionally work in noisy environments.
Skills
- Customer service
- Product knowledge
- Sales
- Account servicing
- Payment processing
- Communication skills
- Organization skills
- Attention to detail
- Self-motivation
- Initiative
Location
- Onsite
Work Type
- Full Time
Experience Level
- Entry Level
Education Level
- High School Diploma
Salary/Compensations
- $17.00 - $19.75
Benefits
- Discounts on retail merchandise
- Discounts on restaurants
- Discounts on world-class resorts
- Discounts on conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops is North America’s premier outdoor and conservation company.
- Founded in 1972, the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more.
- In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
- Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort.
- Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”
Equal Opportunity
- Bass Pro Shops is an equal opportunity employer.
- Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.