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About the Role

The Guest Service Agent ensures smooth check-in and check-out procedures, maintains accurate guest records, and provides outstanding guest services. This role supports the hotel’s front office operations, handling guest inquiries, payments, and reservations to ensure high guest satisfaction.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Requirements

• Previous experience in a hotel front desk or guest service role preferred.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Ability to work independently and follow established hotel policies and procedures.
• Requires standing and walking for long periods throughout the shift.
• Must be able to lift and carry up to 10 lbs. occasionally.
• Flexible schedule required, including availability for evening, weekend, and holiday shifts.
• Frequent use of a computer and telephone, interacting with guests and team members.

Skills

• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Excellent problem-solving abilities.
• Strong organizational skills with attention to detail.

Location

• South San Francisco, California

Work Type

• Full-time
• Indoor work

Salary/Compensations

• $19.00

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks

About the Company

• We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment.
• As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel.
• Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.

Equal Opportunity

• Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.
• Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.