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About the Role

At Bond, we craft innovative solutions to forge stronger brand loyalty and build sustainable growth for our clients. As a Research Manager, you will play a key role in driving the future of loyalty by leading survey design, analysis, insight generation, and report writing.

Responsibilities

• Develop, plan, and manage the project critical path and timeline to meet forecasted delivery deadlines.
• Perform quality assurance checks at all steps of the study to meet company standards.
• Collaborate with senior researchers in the design, development, execution, and reporting of marketing research studies that meet client business objectives.
• Identify and communicate client-relevant insights from data.
• Manage and own the project schedule, budget, financials, scope, scope changes, objectives, and objective changes.
• Own projects to meet company and client quality standards for study delivery.
• Provide leadership to project team members by directing their activities to successfully meet client project objectives.
• Represent Bond Brand Loyalty in client and supplier interactions.
• Keep abreast of industry and sector trends.

Requirements

• A post-secondary degree or diploma in Business, Business Administration, Marketing, or a related discipline.
• At least 3-5+ years of proven experience in a Marketing Research role or equivalent.
• Knowledge of customer engagement, loyalty, and loyalty programs is ideal.
• A solid background in research methods, data analysis, and strategic thinking.
• Budget management and critical path planning experience.
• Demonstrated ability to excel in a client-facing role.
• Proven experience leading end-to-end research initiatives, data analysis, and statistical modeling.
• Strong analytical capabilities.
• Proficiency in statistical tools such as SPSS.
• A solid foundation in mathematics or statistics.
• Outstanding communication and interpersonal skills.
• Professional business English proficiency.
• Proven ability to build and maintain positive relationships across cross-functional teams towards shared goals.
• Excellent organizational and time-management skills.
• Adept at handling multiple tasks in a fast-paced, dynamic environment.
• Ability to produce accurate work under tight deadlines.
• Proficiency in Microsoft Office Suite, including advanced expertise in Excel.
• Strong skills in Outlook, Word, and PowerPoint.
• Familiarity with software tools such as MS Dynamics.
• Exceptional skills in listening, analysis, attention to detail, prioritization, problem-solving, and decision-making.

Skills

• Survey design
• Data analysis
• Report writing
• Client relationship management
• Consulting
• Strategic thinking
• Budget management
• Critical path planning
• Statistical modeling
• SPSS
• Microsoft Office Suite
• Excel
• Outlook
• Word
• PowerPoint
• MS Dynamics

Work Type

• Hybrid work model

Experience Level

• 3-5+ years

Education Level

• Post-secondary degree or diploma in Business, Business Administration, Marketing or a related discipline

Salary/Compensations

• $63,000 to $80,000 CAD annually

Benefits

• Hybrid work model
• Flexible vacation
• Social events
• Competitive healthcare and wellness benefits
• Medical
• Dental
• Vision
• Health Care Spending Account
• Employee Assistance Program
• Access to 24/7 virtual healthcare and/or consultation services
• Retirement planning assistance with company matching
• Access to learning programs
• Mentorship
• Stretch projects
• Internal mobility
• Recognition programs for individual and team achievements
• Peer-nominated awards
• Service anniversaries

About the Company

• At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients.
• Our diverse and dynamic approach takes us in thrilling directions.

Equal Opportunity

• Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
• We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.