Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Nelson Education is seeking a passionate Classroom Success Lead to drive the successful implementation and engagement of Edwin provincially. You will collaborate with team members to ensure seamless integration and ongoing usage, positively impacting students and educators. Your primary responsibilities include offering tailored support and intervention strategies to ensure sustainable growth and increase adoptions.

Responsibilities

Lead strategic planning, implementation plans, and ongoing support for assigned boards, ensuring alignment with customer goals, system priorities, and instructional initiatives.
Implement targeted engagement and intervention strategies to increase awareness, drive educator adoption, deepen usage, and sustain long-term implementation success.
Build and maintain strong, collaborative relationships with central teams, coordinators, administrators, educators, and key decision-makers across assigned boards.
Partner with Math and Literacy curriculum leads to position Edwin as a classroom companion that supports existing board initiatives, instructional priorities, and other classroom resources.
Identify needs and create solutions through professional learning and resources.
Facilitate responsive in-person and virtual professional learning sessions, workshops, and demonstrations that support effective classroom integration of Edwin.
Lead and facilitate Leadership Exchange sessions that bring together central teams to network, share best practices, discuss challenges, and strengthen system-wide implementation strategies.
Coordinate and host subject expert Professional Learning Communities (PLCs) that support collaboration and the sharing of effective practices among curriculum leads across the province.
Collaborate cross-functionally with internal teams including Sales, Product, Content, Marketing, and Customer Support to identify barriers, communicate customer feedback, and deliver timely solutions.
Monitor and analyze usage data and engagement metrics to evaluate impact, inform decision-making, and identify opportunities to strengthen adoption and long-term success.
Achieve retention, engagement, and customer success targets while maintaining a high standard of service and support across assigned accounts.
Represent the Classroom Success Team and Edwin brand at provincial and industry events.
Promote Edwin’s impact by showcasing its classroom applications to inspire engagement.
Network with board representatives and educators to strengthen adoption, build advocacy, and expand reach.

Requirements

Provincially Certified Teacher credentials and a post-secondary education.
Proven experience in customer success, education technology and adult training.
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
Excellent communication and relationship-building skills, with a focus on understanding and addressing the needs of educators and administrators.
Proven ability to lead, plan, and manage projects effectively, including guiding teams and coordinating initiatives to achieve strategic goals.
Superior organization skills with the ability to manage multiple tasks and objectives efficiently, maintaining a sense of urgency and results-driven approach.
Customer-focused mindset, with strong attention to detail and exemplary written and verbal communication skills.
Proficient technology skills, including comfort with various online tools.
Exceptional presentation skills with the ability to engage and captivate audiences.

Skills

Customer Success
Education Technology
Adult Training
Analytical Skills
Communication Skills
Relationship-Building Skills
Project Management
Organization Skills
Attention to Detail
Written Communication
Verbal Communication
Technology Skills
Presentation Skills

Location

On-site with hybrid flexibility
Sheppard & Don Mills

Work Type

Contract
Full-time

Experience Level

Based on experience

Education Level

Provincially Certified Teacher credentials
Post-secondary education

Salary/Compensations

$77,000 per annum

Benefits

Comprehensive benefits package
Commuter friendly location
Free parking on-site
Free, convenient shuttle bus service from Don Mills Subway Station
Access to on-site fitness center and fitness classes
Access to LinkedIn Learning for continuous skill growth
Mentorship and professional development opportunities
Comprehensive Employee Assistance Program (EAP)

About the Company

Nelson has been shaping the future of education for children and youth across Canada for over 110 years.
As the country’s largest K-12 education content provider, we are dedicated to creating boundless, accessible, and engaging learning experiences.
Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning.
We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.
We look for bold, innovative team players with a passion for education and making a positive difference in our communities.

Equal Opportunity

Nelson teaches the world by learning from everyone in it.
We are committed to fostering an equitable, diverse, and inclusive workplace environment.
We believe in the power of education and our ability to impact social change.
Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.
We value a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.
Everyone is free to be who they are.
We foster and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.
We commit to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.
We strive to build an inclusive world for everyone. We are stronger together.
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity.
As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.
Should you require any accommodation during our recruitment and selection process, please reach out to peopleandengagement@nelson.com.