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About the Role

The Senior Manager, Business Applications is a hands-on technical leader responsible for the delivery, support, and continuous improvement of Nelson’s core business systems, including ERP (NetSuite) and CRM (Salesforce). This role focuses on resolving system challenges, building integrations, and enhancing application performance to support evolving business needs. It is ideal for a technically strong leader who enjoys solving complex problems, partnering with the business, and managing a team while driving both hands-on technical execution and cultural change.

Responsibilities

Support and contribute to the application architecture and integration roadmap across ERP (NetSuite), CRM (Salesforce), and related business systems.
Lead hands-on configuration, customization, and integration work across NetSuite, Salesforce, and related applications.
Troubleshoot and resolve system issues, bugs, and performance challenges.
Prioritize and manage competing system and integration needs.
Design, build, and maintain integrations, APIs, and automation.
Support cross-functional teams with testing and quality assurance.
Contribute directly to development, system configuration, and technical problem-solving.
Support the ongoing health, reliability, and performance of enterprise applications.
Identify opportunities to improve automation, reporting, and system usability.
Maintain documentation, data integrity, and application best practices.
Assist in system upgrades, releases, and enhancements.
Support the development of internal and external systems, web applications, and middleware.
Oversee Agile/CI/CD processes, including planning, sprint management, and backlog prioritization.
Monitor development progress and ensure adherence to project documentation, timelines, and quality standards.
Ensure development processes include automated testing, version control best practices, and robust QA collaboration.
Partner with teams across Finance, Marketing, Product, Operations, and other functions to understand business challenges and deliver technical solutions.
Translate business needs into scalable, maintainable system improvements.
Support and lead technical delivery of projects.
Collaborate with vendors, consultants, and partners.
Support application security, access controls, and data privacy practices.
Collaborate with internal stakeholders to ensure systems align with compliance and governance standards.
Act as a lead point of contact for the Privacy and Security Committees.
Act as a trusted technical partner in driving continuous improvement across business systems.
Lead, manage, and develop a team of direct reports across development, QA, and business analyst functions.
Drive cultural change—building a proactive, forward-looking team.
Provide technical mentorship to developers and QA team members.
Support Agile delivery practices and contribute to continuous improvement.
Support team engagement, collaboration, and knowledge sharing.
Take on increasing leadership responsibilities as the function grows.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or related field.
5–8 years of experience supporting enterprise applications, business systems, and integrations.
Hands-on experience with ERP and CRM systems, including configuration, customization, and integration is required.
Experience designing and implementing system integrations and APIs.
Strong troubleshooting and problem-solving skills in production environments.
Familiarity with cloud platforms (Azure, AWS, or similar).
Strong, current hands-on software development experience with JavaScript, Node.js, RESTful APIs, or similar technologies is required.
Experience working in Agile environments and collaborating with cross-functional teams.
Exposure to QA, testing, and release processes.
Strong communication and stakeholder management skills.
Must be based in the Greater Toronto Area and able to work in a hybrid model, including regular travel to the Toronto office.
Experience with modern development tools and emerging technologies, including embedded AI, is a strong asset.
Salesforce, NetSuite, or cloud certifications considered an asset.

Skills

NetSuite
Salesforce
JavaScript
Node.js
RESTful APIs
Agile
CI/CD
API
Cloud platforms (Azure, AWS, or similar)
Embedded AI

Location

Greater Toronto Area
Hybrid

Work Type

Hybrid

Experience Level

Senior
5-8 years

Education Level

Bachelor’s degree in Computer Science, Software Engineering, or related field

Salary/Compensations

$130,000 per annum

Benefits

Flexible and customizable health, dental, and paramedical plans
Health Spending Account (HSA)
Personal Spending Account (PSA)
Employee Assistance Program (EAP)
Pension plan with company matching contributions
Registered Retirement Pension Plan
Annual educational reimbursement for professional development
Access to LinkedIn Learning
Hybrid work model
Flexible work hours
Generous paid time off policies (vacation, sick leave, parental leave top-up, personal days)
Annual paid volunteer day
Holiday closure from Christmas to New Year’s
Summer Fridays

About the Company

Nelson Education Ltd. is the largest Canadian-owned and operated K-12 publisher and Canada's only heritage education content provider, known for innovative products and solutions.
Nelson is on a mission to make learning accessible, engaging, and effective for all learners.
Nelson developed Edwin, a digital learning ecosystem, which is a platform for classroom success providing curriculum-linked content, engaging tools, and support.
Nelson is redefining education and making a positive impact on how knowledge is acquired and shared.

Equal Opportunity

Nelson teaches the world by learning from everyone in it.
Committed to fostering an equitable, diverse, and inclusive workplace environment.
Values a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions.
Fosters and continues to build relationships that are equitable, diverse, and inclusive.
Commits to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core.
Strives to build an inclusive world for everyone.
Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity.
Does not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.
Provides accommodation during the recruitment and selection process.