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About the Role

The Reservations Department's vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.

Responsibilities

• Review reservations made each day, including 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests.
• Process special billing requests.
• Ensure accuracy and attention to detail.
• Process no-shows and facilitate communication between all departments involved.
• Conduct test calls to the Global Reservation Center.
• Liaise with the Sales team in coordinating group bookings.
• Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room blocks.
• Monitor room inventory and notify the Reservations Manager of any immediate changes.
• Run daily reports and complete the daily shift task list.
• Assist with other duties as assigned.
• Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents, and other parties associated with the reservations process.
• Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures.
• Complete office administrative duties where required.

Requirements

• Minimum 1 year as a reservations agent or 2 years in a customer service position.
• Must have experience in hospitality with an understanding of operations.
• Professional telephone/email etiquette and the ability to upsell the hotel’s products/services.
• Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills.
• At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations.
• Must be able to work a flexible schedule (days, nights, weekends, and holidays).

Skills

• Opera experience preferred
• Property Management Systems (preferably Opera)
• Central Reservation Systems
• Microsoft applications including Outlook, Excel, and Word

Location

• On-site

Work Type

• Permanent
• Full-Time

Experience Level

• 1 year reservations agent experience
• 2 years customer service experience
• 1 year hotel reservations experience
• 2 years luxury hotel customer service experience

Salary/Compensations

• $32 - $37 per hour

About the Company

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.