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About the Role

Seeking a detail-oriented, customer-focused Leasing Team Member for an affordable housing community. This role is key to ensuring LIHTC compliance, maintaining full occupancy, retaining residents, and preleasing future availability.

Responsibilities

• Act as a customer service ambassador, consistently exceeding resident expectations.
• Process rental applications and verify all documentation according to LIHTC guidelines.
• Greet prospective residents, answer inquiries, conduct property tours, and highlight community features.
• Utilize the Solidago Standard of Leasing.
• Respond to resident concerns professionally and promptly.
• Collaborate with maintenance and property management for smooth operations.
• Maintain the cleanliness of the tour path for a positive first impression.
• Maintain organized resident files for compliance audits.
• Complete all lease applications and lease file paperwork.
• Maintain accurate lease file documentation per company policy and participate in audits.
• Stay informed on market conditions and trends by shopping competitors and attending training.
• Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
• Assist with additional community projects as assigned.

Requirements

• 1-2 years of Real Page Onesite experience preferred.
• High School Diploma or equivalent.
• Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
• Strong communication skills.
• Available evenings and weekends.
• Ability to embody the Solidago Standards daily.
• Strong understanding of LIHTC compliance, income limits, and eligibility requirements.
• Basic computer skills including typing and writing ability for correspondence.

Skills

• Warmly greeting prospective clients
• Answering incoming leasing calls
• Determining needs and preferences
• Professionally presenting the community and apartment homes
• Utilizing feature/benefit selling
• Closing the sale
• Following up
• Using “Gotta Says”

Location

• 9100 Brown Ln | Austin, TX 78754

Work Type

• Full-time

Experience Level

• 1-2 years
• Minimum of 1 year

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Hourly Rate, plus Benefits and Bonus eligibility

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.

About the Company

• Solidago residents are satisfied.
• Utilize the Solidago Standard of Leasing.
• Be an expert on current market conditions and trends by shopping competition and attending Solidago training.
• Ability to embody the Solidago Standards every day.