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About the Role

The Supervisor plays a key role in maintaining store standards, leading by example, and inspiring teams through passion for the brand. They act as a primary touchpoint for consumers, ensuring an exemplary store experience while driving sales and operational efficiency.

Responsibilities

• Ensure efficient shop floor operations to maximize customer service, sales, and profit.
• Support the management team in overseeing personnel, product, merchandising, and business processes.
• Participate in weekly management and staff meetings.
• Communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team.
• Foster a positive store experience by treating customers and colleagues fairly.
• Support the delivery of business strategy and ensure consistent staff training on product knowledge and store maintenance.
• Achieve personal sales goals including sales versus budgets, sales per hour, and units per transaction.
• Perform manager-on-duty functions, including store opening and closing.
• Focus staff on building quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base through high-quality service.
• Execute and review visual merchandising directives for the sales floor and back room.
• Collaborate with the management team to build a talent pool and identify successors.

Requirements

• Previous track record in supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience with conflict resolution skills.
• Effective communication and relationship-building skills.
• Ability to work as a team player who celebrates the contributions of others.
• Confidence in providing feedback that promotes positive behavioral change.
• Ability to adapt to change quickly and work with pace.
• Energetic and authentic presence on the shop floor.
• Proactive 'can-do' approach to problem-solving.

Skills

• People management
• Conflict resolution
• Visual merchandising
• Sales leadership
• Communication
• Operational management

About the Company

• TOMMY HILFIGER is a global lifestyle brand established in 1985, known for its Americana spirit and accessible luxury.
• The brand is part of PVH Corp, which focuses on building Calvin Klein and TOMMY HILFIGER into desirable lifestyle brands.
• PVH is committed to fostering an inclusive and diverse community of associates.

Equal Opportunity

• PVH is an equal opportunity employer and considers all applicants based on individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other protected characteristic.