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About the Role

Zayo is seeking a Product Management Specialist experienced in building and delivering customer-centric products and services. You will provide operational, analytical, and business support, define requirements, and translate them into functional specifications and user stories to drive the product development lifecycle. This role requires a hands-on approach to problem-solving and collaboration with diverse internal and external partners to own the product roadmap.

Responsibilities

Acts as a resource to solve a range of straightforward problems, able to analyze possible solutions with standard processes and cross-team collaboration.
Works with counterparts to understand competitive landscape, market requirements, and overall product needs.
Serves as a resource for conceptual knowledge and key business drivers on product features, roadmap, processes, and best practices while acting as an evangelist.
Effectively maintains and utilizes relationships with key stakeholders throughout the company and ensures alignment in cross-functional priorities.
Manages and influences a diverse cross-functional set of internal and external customers, stakeholders, and executive sponsors.
Collaborates closely with technology and operations teams to provide clear direction on product backlog, epic and user story requirements, and feature delivery.
Prioritizes backlog including features, bugs, enable work, and tech debt; working regularly with the scrum team to refine and add detail where needed.
Identifies improvements to existing Zayo processes; develops a strong understanding of processes and technology.
Identifies and proactively includes correct stakeholders and communicates effectively; manages stakeholder expectations within and/or across functions.
Ability to work independently and solve complex problems with minimal guidance.
Impacts quality of work on a range of product-specific initiatives, services, and deliverables.

Requirements

Bachelor’s degree in engineering, computer science, or related technical field experience required.
Minimum of one (1) year of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth required.
Minimum of one (1) year of prior experience as a Product Manager for a Telecommunications, SaaS, and/or Services Product required.
Experienced in Agile/Lean development methodology with experience as product owner, including experience with tools associated with Agile Development including Jira, Aha!, or similar.
Experience in back-office applications used throughout the entire customer journey including sales automation (e.g. SFDC), web/mobile analytics (e.g. Google Analytics), product analytics (e.g. Amplitude), or CRM systems (Siebel).

Skills

Product management
Service offerings
Agile/Lean development methodology
Product owner
Jira
Aha!
Salesforce
SFDC
Google Analytics
Amplitude
Siebel

Experience Level

Minimum of one (1) year of hands-on product management experience
Minimum of one (1) year of prior experience as a Product Manager

Education Level

Bachelor’s degree in engineering, computer science or related technical field

Salary/Compensations

$70,300.00 - $108,200.00 USD/annually

Benefits

Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Generous paid time off policy including paid parental leave

About the Company

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society.
Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare, and other large enterprises.
At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture.
Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Equal Opportunity

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.