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About the Role

J. McLaughlin is seeking a motivated, results-driven Assistant Manager with a passion for classic American Sportswear to lead a retail team, achieve goals, and uphold company standards. The Assistant Manager will partner with the Store Manager on sales, customer service, visual merchandising, team development, staffing, and operations, acting as a brand ambassador to create unique shopping experiences.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities
• Mentor sales associates by providing them with selling techniques, product knowledge, and clienteling methods to help them grow their business
• Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority
• Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management, and store operations
• Create and maintain a culture of kindness that is client and team focused
• Train and develop teams on selling skills, product knowledge, operations, and coach in the moment to maximize sales
• Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and when new product arrives
• Assist store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client
• Understand sales plans, key metrics, and how they contribute to the store’s overall success
• Effectively use the POS system to provide exemplary customer service
• Plan and prioritize the workload and ensure the customer is the top priority
• Effectively communicate needs of the business with Store Manager, District Manager, and store teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner
• Communicate and execute all direction from Retail Operations and the Corporate Office
• Assist the store manager in merchandising the sales floor to maximize sales while adhering to visual standards
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment
• Adhere to and enforce company policies, procedures, and standards of professionalism
• Lead by example and maintain the highest level of integrity at all times

Requirements

• 1+ years of retail management preferred
• Bachelor’s degree or equivalent experience
• Team player with strong communication and interpersonal skills
• Consistently demonstrates accountability, reliability, and professionalism
• Proven track record achieving sales goals and takes accountability for results
• Positive and self-motivated to win every customer
• High energy and results driven
• Adapts positively to change and has strong problem-solving skills
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time
• Must be able to lift up to 30 pounds

Skills

• Sales
• Customer Service
• Visual Merchandising
• Team Development
• Staffing
• Operations Management
• Clienteling
• Product Knowledge
• Loss Prevention
• Inventory Management
• POS System Proficiency
• Communication
• Interpersonal Skills
• Problem-Solving
• Multi-tasking

Location

• New York

Work Type

• Retail
• Full-time

Experience Level

• 1+ years of retail management preferred

Education Level

• Bachelor’s degree or equivalent experience

Benefits

• Incentive benefits programs

About the Company

• J.McLaughlin was founded in 1977 with a mission to create an American Sportswear brand offering classic clothing with current relevance and a neighborhood feel.
• The brand focuses on style over fashion: straightforward, unpretentious, and devoid of the superfluous, rooted in the tradition of sport, work, and play.
• With over 150 retail locations, each store is unique, designed to reflect the town's character, with attention to detail in customer service and local philanthropic engagement.
• The company fosters a "Culture of Kindness" creating a respectful, empathetic, family-like atmosphere focused on giving back to the community.
• J.McLaughlin has an entrepreneurial spirit that fosters great experience and career opportunities.
• J. McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York.
• The brand has a reputation for being “local and loyal”, building meaningful relationships within each community and providing customers with highly personalized service.
• It is a growing company with a focus on its culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

Equal Opportunity

• J. McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.