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About the Role

Define and lead Trainline’s learning strategy, ensuring it is closely aligned to business priorities and future capability needs. This role combines strategic thinking with a practical, hands-on approach, leading a small team while shaping the learning experiences, behaviours, and capabilities that will support Trainline’s continued growth and transformation.

Responsibilities

• Define and lead Trainline's Learning & Development strategy and roadmap, ensuring capability-building initiatives are aligned with business priorities, organisational goals, and future workforce needs.
• Partner closely with People Partners and business leaders to identify capability gaps and design targeted learning solutions that drive measurable business outcomes.
• Embed learning as a strategic enabler of performance, productivity, and organisational effectiveness, ensuring initiatives are commercially grounded and outcome-focused.
• Shape the learning strategy that supports AI adoption and evolving ways of working, helping colleagues and leaders build the skills, behaviours, and confidence needed to embrace new technologies.
• Develop scalable approaches to continuous learning and upskilling that enable Trainline to adapt to an increasingly dynamic business and technology landscape.
• Design and embed learning interventions that strengthen leadership capability, enhance manager effectiveness, and support a high-performance, feedback-rich culture.
• Partner with People Partners and business leaders to build greater ownership and accountability for performance, coaching, and development across the organisation.
• Own and continuously evolve Trainline's learning ecosystem, including platforms, tools, external partnerships, and core learning journeys such as onboarding, leadership development, and compliance learning.
• Make informed build-versus-buy decisions that balance effectiveness, scalability, colleague experience, and return on investment.
• Lead, coach, and develop a high-performing Learning & Development team, creating clarity of purpose while encouraging innovation and continuous improvement.
• Build trusted relationships with senior stakeholders across the business, influencing decision-making and bringing external insight, emerging trends, and best practice into Trainline's approach to learning and development.

Requirements

• Significant experience in Learning & Development, with deep expertise across learning strategy, leadership development, and organisational capability building.
• Experience operating at Senior Manager, Principal, Head of Learning & Development, or a similar leadership level, with responsibility for shaping and delivering impactful learning strategies.
• A strong track record of designing scalable learning frameworks, programmes, and operating models that deliver measurable business outcomes.
• Experience partnering with senior leaders, People teams, and cross-functional stakeholders to diagnose needs, influence priorities, and co-create effective solutions.
• Strong capability in leadership and manager development, with experience building learning interventions that improve performance and strengthen organisational culture.
• A good understanding of modern learning methodologies and learning technologies, alongside experience managing or evolving learning platforms and ecosystems.
• Experience supporting organisational transformation, behavioural change, digital adoption, or future of work initiatives, ideally including exposure to AI-enabled ways of working.
• A commercially minded and pragmatic approach, with the ability to balance long-term strategy with hands-on execution and adapt effectively in a fast-moving environment.

Skills

• Learning strategy
• Leadership development
• Organisational capability building
• Learning methodologies
• Learning technologies
• AI adoption
• Behavioural change
• Digital adoption
• Future of work initiatives

Location

• London
• Paris
• Barcelona
• Milan
• Edinburgh
• Madrid

Work Type

• Hybrid
• Work from abroad policy

Experience Level

• Senior Manager
• Principal
• Head of Learning & Development

Benefits

• Private healthcare & dental insurance
• Generous work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme
• Extra festive time off
• Excellent family-friendly benefits
• Clear career paths
• Transparent pay bands
• Personal learning budgets
• Regular learning days

About the Company

• Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.
• Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales.
• Collaborates with 270+ rail and coach companies in over 40 countries.
• A FTSE 250 company driven by over 1,000 Trainliners from 50+ nationalities.
• Focus on growth in the UK and Europe.
• Values: Think Big, Own It, Travel Together, Do Good.

Equal Opportunity

• We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.