Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Intake Coordinator serves as the initial point of contact for individuals seeking mental health services, performing clinical screenings, assessing referral requests, and connecting clients to appropriate community resources while maintaining database accuracy and fostering agency relationships.

Responsibilities

• Respond to inquiries via telephone, email, and in-person walk-ins.
• Assess service needs and direct individuals to appropriate treatment or support options.
• Provide information on service availability, eligibility, and wait times.
• Build rapport with callers and explain CMHA program referral processes.
• Screen referral forms for program suitability.
• Attend team meetings to provide updates on referrals, admissions, and wait times.
• Manage clinical records, consent forms, and database entries.
• Communicate non-admission decisions to referral sources and provide alternative service suggestions.
• Develop relationships with community agencies and facilitate outreach presentations.
• Represent the agency at community fairs and events.
• Maintain logs of service requests and complete administrative tasks like time sheets and expense reports.

Requirements

• Undergraduate degree or diploma in Social Services or equivalent.
• Experience in community mental health with knowledge of Greater Toronto Area resources.
• Experience providing service to individuals from diverse backgrounds.
• Experience researching and connecting people to information.
• Experience with clinical records databases.
• Adherence to COVID-19 policy and proof of vaccination.
• Completion of OCAN training.

Skills

• Welcoming and respectful interpersonal approach.
• Thorough understanding of community information and referral resources.
• Excellent assessment and communication skills.
• Computer literacy including Microsoft Office.
• Proficiency with client service databases.
• Commitment to mental health equity and inclusion.
• Certification in Information and Referral (strong asset).

Location

• Toronto, Ontario

Work Type

• Full-time
• 12-month contract
• 35 hours per week

Education Level

• Undergraduate degree or diploma in Social Services or equivalent

Salary/Compensations

• $54,124 – $60,203
• 4% in lieu of vacation

Benefits

• Health Care of Ontario Pension Plan (HOOPP)
• Work-life balance and flexibility
• Opportunities for learning and advancement
• Training and development opportunities

About the Company

• Leading community mental health agency in Toronto.
• Provides accessible, quality care through programs, research, and advocacy.
• Client-first, recovery-oriented approach to mental health and wellness.
• Award-winning workplace focused on collaboration, empathy, and accountability.

Equal Opportunity

• Equity-informed employer committed to fostering an inclusive and equitable workplace.
• Encourages applications from Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
• Personal experience with mental health challenges is considered an asset.
• Provides accommodations for the interview process upon request.