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About the Role

The Infrastructure Platform team owns the foundation for all engineering teams at Parloa, including cloud infrastructure, provisioning, orchestration, CI/CD, and AI agent runtime environments. The team's current initiative, Deployment Stamps, is re-platforming how Parloa delivers isolated, reliable, and compliant environments across various infrastructures. This role is highly technical, focusing on shaping architecture-adjacent product strategy for internal engineering teams and enterprise stakeholders.

Responsibilities

Own the Infrastructure Platform product strategy and roadmap, translating goals into an outcomes-driven plan.
Serve as the voice of internal and enterprise customers, including Parloa engineering teams and enterprise security, compliance, and infrastructure leaders.
Drive discovery and write PRDs that frame outcomes without over-prescribing implementation.
Partner with engineering leads and architects to test feasibility and trade-offs.
Make difficult prioritization calls, balancing near-term delivery with long-term architecture evolution.
Define and track key platform metrics such as availability, SLA attainment, provisioning lead time, deployment frequency, change-failure rate, adoption, and developer satisfaction.
Establish scalable, repeatable processes for region readiness, release management, and cross-team alignment.
Align a broad set of technical stakeholders, including Engineering, Architecture, Security, Legal/Compliance, and customer-facing teams.
Connect platform capabilities to revenue by articulating how infrastructure features unlock enterprise deals and expansion.
Communicate clearly across both technical and business contexts.

Requirements

7+ years of combined engineering and product experience for Staff (L4); 10+ years with demonstrated product leadership for Principal (L5).
Prior experience as an Engineering Manager, Tech Lead, or senior/staff engineer is strongly preferred.
Deep infrastructure fluency, including hands-on familiarity with cloud platforms (Azure, AWS, GCP), Kubernetes, infrastructure-as-code, CI/CD, networking, identity/auth, and observability.
Ability to read architecture diagrams, follow design trade-offs, and engage with principal engineers.
Understanding of building platform capabilities for reusability, operability, and long-term developer experience.
Comfort with ambiguity and complexity, capable of bringing clarity and momentum to under-defined initiatives.
Strong product fundamentals, including discovery, roadmapping, writing PRDs and narratives, defining success criteria, and managing a disciplined delivery process.
Proven ability to lead and influence stakeholders without direct authority, aligning teams around technical direction and resolving trade-offs.
Excellent written and verbal communication skills, adaptable to various technical audiences.
Ownership mindset and bias for action, taking responsibility for end-to-end outcomes.
Direct experience with enterprise data residency, sovereignty, or compliance requirements is a plus.
Familiarity with multi-cloud or hybrid/on-premises delivery and orchestration at scale is a plus.
Experience building internal developer platforms and applying Team Topologies/platform-as-a-product thinking is a plus.
Background in B2B SaaS infrastructure, cloud, or developer-tools companies is a plus.
Exposure to AI/ML platform or runtime infrastructure is a plus.

Skills

Product Strategy
Roadmapping
Product Discovery
PRD Writing
Prioritization
Metrics Definition
Process Establishment
Stakeholder Alignment
Cross-functional Communication
Cloud Platforms (Azure, AWS, GCP)
Kubernetes
Infrastructure-as-Code
CI/CD
Networking
Identity and Authentication
Observability
Platform Product Management
Developer Experience
Data Residency
Data Sovereignty
Compliance Requirements
Multi-cloud Operations
Hybrid Cloud
On-premises Infrastructure
Internal Developer Platforms
Team Topologies
Platform-as-a-Product
B2B SaaS Infrastructure
AI/ML Platform Infrastructure

Location

Work Type

Full-time

Experience Level

Staff
Principal

About the Company

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them, shaping a new era in customer experience with agentic AI.
Parloa has powered over one billion interactions for global enterprise brands like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI.
The company is at the beginning of a new era in customer experience where AI understands, reasons, and takes action.
Parloa builds agentic AI that enterprises trust with complex customer interactions.
Ownership is a core value, emphasizing accountability for outcomes.
The company operates in a fast-evolving category with high standards and complex problems.
Parloa hires individuals who think in solutions, communicate clearly, and follow through.
The company has grown beyond the early startup phase but maintains intensity, fast execution, and direct feedback.
Backed by investors like General Catalyst, EQT Ventures, and Altimeter Capital, Parloa aims to be the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards, including GDPR and ISO 27001 compliance.

Equal Opportunity

Parloa provides equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.