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About the Role

This role is at the heart of the Professional Services function, owning the operational and strategic engine that powers delivery excellence. You will set the standard for performance visibility, financial discipline, and scalable processes, acting as a trusted advisor. This is for someone who thinks strategically, executes with precision, and can bring others along. You will shape how a high-performing PS function runs and grows.

Responsibilities

Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges.
Drive cross-functional alignment across Delivery, Finance, Sales, and other functions, facilitating decision-making with clarity and confidence.
Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders.
Contribute to the PS function’s longer-term planning and organisational direction.
Own financial performance oversight across the PS portfolio, working in close partnership with Finance.
Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity.
Maintain rigorous CRM governance and pipeline hygiene, ensuring leadership always has an accurate picture.
Define and own the KPI framework that gives complete visibility across the PS & Delivery function.
Set and uphold reporting standards, working with Programme Directors on portfolio-level status and progress tracking.
Lead performance reporting for strategic initiatives, including AI programmes and cross-functional workstreams.
Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency.
Partner with Programme Directors to ensure execution alignment and governance rigour across the portfolio.
Own the CLM system, including contract approval workflows and internal governance cycles.
Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves.
Own the central knowledge repository, ensuring it is structured, current, and actively used.
Drive the standardisation and embedding of lessons learned across project delivery.
Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed.
Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high-quality bid content.
Champion the adoption of AI-driven tools for reporting automation, workflow optimisation, and data analysis, identifying opportunities to embed smarter ways of working across the function.
Build, lead, and develop a small operations team, setting direction, managing performance, and creating an environment where people do their best work.

Requirements

Proven experience in a senior operations, programme, or delivery leadership role, ideally within a Professional Services or consulting environment.
Strong financial acumen with direct experience of budget management, forecasting, and commercial governance.
Exceptional stakeholder management skills, able to influence and advise at senior leadership level.
A track record of designing and implementing process improvement at scale.
Comfortable working across strategy and execution, and in ambiguous, fast-moving environments.
Experience with AI or automation tools applied to operational workflows is a strong advantage.
People management experience, or a demonstrated readiness to step into a leadership remit.

Skills

Strategic thinking
Precision execution
Cross-functional alignment
Financial governance
Process improvement
Stakeholder management
AI-driven tools
Reporting automation
Workflow optimisation
Data analysis

Location

London - WC2

Work Type

Flexible Hybrid working model

Experience Level

Senior
Director

About the Company

Sapiens is a company hiring for a Director of PS Operations & Delivery.