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About the Role
As a MINI Sales Expert, you will be central to the customer journey, merging online and offline interactions to help customers find their ideal MINI. Your responsibilities include responding to inquiries, welcoming guests, showcasing MINI models and technology, and guiding customers through the entire sales process, from initial contact and test drives to financing, accessories, and vehicle delivery.
Responsibilities
- Provide expert advice on the full range of MINI models, including electric vehicles (EVs).
- Assess customer needs and achieve sales targets.
- Assist customers with vehicle configuration, financing options, and trade-in valuations.
- Manage the timely and precise processing of sales contracts, vehicle orders, and financing details.
- Ensure every customer enjoys a thorough handover, including a full video walkthrough before collection.
Requirements
- Strong communication, influencing, and negotiation skills to close sales.
- Enjoy following processes, handling administration, and working under pressure.
- Well-organised with excellent diary management and timely follow-ups.
- Skilled at building rapport, earning trust, and resolving conflicts calmly.
- Enthusiastic about customer service, professional, and well-presented.
Skills
- Communication
- Influencing
- Negotiation
- Sales
- Process Management
- Administration
- Time Management
- Organization
- Customer Service
- Rapport Building
- Conflict Resolution
Location
- North London
- East London
- Kent
Work Type
- Full-time
Experience Level
- Motor trade experience welcome but not essential
Salary/Compensations
- Basic salary of £23,000 with a competitive OTE of £50,000 +
Benefits
- Company Car
- Personal development and training
- Wide range of market-leading benefits
About the Company
- Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
- Part of Hedin Mobility Group, one of the world's leading private automotive retail and aftermarket services providers.
- Dedicated to excellence and creating great experiences through a team that genuinely cares about customers.