Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Services Sales Executive at Docebo, you will be the commercial engine of our Professional Services go-to-market motion. You will work alongside Account Executives and Account Managers from the earliest stages of a deal, translating complex customer requirements into structured, outcome-driven services proposals. You will own the full pre-sales lifecycle for Professional Services, including scoping, solution design, pricing, partner engagement, and closing deals.

Responsibilities

Own the Services Pre-Sales Process, leading all PS pre-sales activity on Signature and Enterprise deals from qualification through contract execution.
Conduct structured services scoping calls to understand prospective client implementation requirements, resource constraints, timeline drivers, and organizational complexity.
Translate customer business objectives into tailored services proposals combining Docebo onboarding tiers, partner-delivered services, and add-on offerings.
Build and manage the Professional Services Blueprint (PS Blueprint) as the deal's single source of truth.
Price services accurately at a fixed rate using approved pricing templates and frameworks, providing clear Salesforce SKU guidance.
Lead the services contribution to RFP/RFx responses, including Q&A, narrative contributions, and ensuring accuracy of services-related sections.
Engage and coordinate implementation partners, sourcing appropriate partners based on capability, geography, and capacity, and incorporating their quotes into the overall services proposal.
Manage multi-phase, multi-partner global implementations, including partner relationship health, mid-deal partner transitions, and ongoing partner governance.
Produce and execute Statements of Work (SOWs) for upsell and net-new deals, managing the DocuSign process for partner contracts.
Maintain scope discipline, ensuring all implementation costs and services commitments are formally approved.
Lead or contribute to process design initiatives, including SOW template modernization, intake SLA frameworks, and partner engagement governance.
Collaborate daily with Account Executives, Account Managers, Customer Success Managers, and Solution Consultants to ensure early and effective PS engagement.
Brief Account Executives on services strategy and help them identify and position implementation value.
Serve as the commercial bridge between sales and PS delivery, maintaining alignment with PS leadership on capacity and operational constraints.
Contribute to Salesforce opportunity hygiene, ensuring accuracy of onboarding tiers, SKUs, partner costs, and deal fields.
Carry and be accountable to a monthly services quota covering new business and upsell across a North America-focused territory.
Track and report pipeline activity, forecast accuracy, and deal progression against defined metrics.
Triage and prioritize deal pipeline under capacity constraints, making sound judgment calls on where to invest services sales time.
Identify expansion opportunities within the existing customer base and engage with AMs and CSMs to close those opportunities.
Contribute field input to the development of new service offerings, packaging improvements, and go-to-market process enhancements.

Requirements

8+ years of experience in Professional Services sales, pre-sales, or services solutioning, ideally within a SaaS or enterprise software environment.
Demonstrated track record of carrying and meeting a quota tied to services or professional services revenue.
Experience scoping and pricing complex, multi-component implementation engagements at a fixed-fee model.
Strong working knowledge of enterprise deal cycles, including RFP/RFx processes.
Experience managing global or multi-region deal portfolios, including partner ecosystems across geographies.
Experience working with, coordinating, and governing third-party implementation partners, including mid-deal partner transitions and ongoing relationship management.
Ability to build and maintain relationships across sales, delivery, and customer success functions.
Comfortable leading senior leadership and C-suite level conversations.
Excellent consulting and presentation skills; able to explain complex concepts in plain terms and serve as the translator between Sales and Delivery.
Excellent written and verbal communication skills; capable of presenting confidently to senior customer stakeholders.
Highly organized with strong Salesforce hygiene and a natural attention to deal detail.
Demonstrated ability to drive process improvement initiatives, including SOW modernization, intake SLA design, and partner engagement frameworks.
Proficient in leveraging AI and automation tools to optimize workflows and improve efficiency.

Skills

AI and automation tools
Consulting
Negotiation
Pricing
Salesforce
SaaS
Enterprise software
RFP/RFx processes
Partner management
Process improvement
Communication
Presentation

Location

North America

Work Type

Hybrid

Experience Level

8+ years

Benefits

Competitive compensation package
Employee Share Purchase Plan (ESPP) at a 15% discount
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays
Birthday off
Paid parental leave

About the Company

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training.
The company's mission is to help teams move faster, work smarter, and focus on the work that truly matters.
Docebo's platform uses intelligent, time-saving tools to personalize learning, eliminate busywork, and turn training into a superpower.
The company values trust by default, assumes positive intent, and creates space for different perspectives to thrive.
Docebo has over 900 employees worldwide.
Docebo believes learning is the engine of business growth.
Docebo has over 3,000 customers worldwide.
Docebo has achieved two IPOs (TSX: DCBO & NASDAQ: DCBO).
Docebo has been recognized as a top SaaS e-learning solution and is growing exponentially.
Docebo is a global company with offices across North America, EMEA, and APAC.
Docebo's core values are Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, and Progress Over Perfection.

Equal Opportunity

Docebo is an Equal Employment Opportunity employer committed to diversity and inclusion.
All qualified applicants and employees will receive consideration for employment regardless of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.
Docebo does not discriminate because of protected veteran status or on the basis of disability, and takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.
Individuals requiring reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should email recruiting_accommodations@docebo.com with the position of interest.