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About the Role
The College of Early Childhood Educators is seeking an organized, detail-oriented, and analytical professional to investigate complaints and reports in accordance with legislated requirements and department policies.
Responsibilities
- Receive and review initial complaints and information to gain a comprehensive understanding of the issue to be investigated.
- Identify issues to be investigated and develop a comprehensive plan to investigate the complaint/report.
- Conduct investigations into complaints/reports.
- Determine techniques required to carry-out thorough and objective investigations.
- Identify, obtain and analyze information and documentation relevant to the investigation.
- Identify discrepancies and gaps in information.
- Conduct telephone interviews with key witnesses and draft interview summaries.
- Document all verbal communication in relation to the investigation.
- Conduct inquiries to locate witnesses and other information required to inform the investigation.
- Prepare documentation required to obtain information and document findings related to an investigation.
- Organize and compile investigation records.
- Provide testimony regarding investigative content and/or process in disciplinary hearings.
Requirements
- Two or three-year college program.
- Bilingualism (French/English Level C1, CEFRL) is required.
- 1 to 3 years’ experience in the regulatory or early childhood education sector.
- Knowledge of investigation techniques to enable collection of information.
- Knowledge of the early childhood education sector as well as professional regulation.
- Knowledge and understanding of legal and administrative law principles.
- Knowledge of the Early Childhood Educators Act, 2007 and familiarity with the College’s Code of Ethics and Standards of Practice.
- Judgement and analytical skills to assess risks and identify issues.
- Flexibility to work well independently and in a team in an environment.
- Written communication skills to prepare detailed and accurate investigative documentation.
- Listening, verbal communication and relationship building skills to communicate with a variety of stakeholders (e.g. courts, Police, complainants, employers).
- Resilience, tact and diplomacy to communicate with occasionally irate and frustrated individuals on sensitive matters.
- Professional judgment to ensure that information disclosed is appropriate and to maintain neutrality towards all cases/ issues encountered in the role.
- Attention to detail to prepare accurate summaries of investigation files and time management skills.
Skills
- Bilingualism (French/English Level C1, CEFRL)
- Investigation techniques
- Knowledge of the early childhood education sector
- Professional regulation
- Legal and administrative law principles
- Analytical skills
- Written communication
- Listening
- Verbal communication
- Relationship building
- Resilience
- Tact
- Diplomacy
- Professional judgment
- Attention to detail
- Time management
Work Type
- Permanent
- Full-Time
- Flexible workplace (working remotely and on site)
Experience Level
- 1 to 3 years’ experience
Education Level
- Two or three-year college program
Salary/Compensations
- $76,996 - $81,524
About the Company
- The College of Early Childhood Educators supports high-quality early learning and care by regulating more than 65,000 members of the profession in the public interest, pursuant to the Early Childhood Educators Act, 2007.
- We are one of the largest self-regulatory bodies in Ontario and the diversity of our members as well as our employees reflects the diversity of the children and families to whom they provide care.
- Our Commitment to Anti-Racism informs how we work and is embedded in the culture of the College, where we continue to create and strengthen a workplace of inclusion and belonging.
Equal Opportunity
- The College encourages applications from members of underrepresented and marginalized groups.
- The College is committed to providing accommodation. If you require accommodation, please contact us and we will work with you to meet your needs.