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About the Role

Axsome Therapeutics is seeking an Associate Director/Director, Patient Service Analytics to oversee analytics supporting Patient Service Programs. This role will generate insights to inform strategic decision-making, optimize patient access, and improve provider and patient experience.

Responsibilities

• Lead oversight of patient service analytics initiatives aligned with organizational priorities and patient access objectives.
• Collaborate with Market Access Data Science to ensure a complete Market Access data infrastructure and support industry-leading data visualization.
• Proactively inform leadership of analytic insights related to patient services and access outcomes for strategic, operational, and field-facing decision-making.
• Ensure timely, accurate, and compliant collection, analysis, and dissemination of patient services and field access data.
• Oversee and complete high-impact ad hoc analytic requests from leadership, ensuring executive-ready and contextually sound outputs.
• Collaborate with Market Access, Field Sales, Commercial Operations, Finance, Legal, Compliance, and external partners to support access initiatives and field execution.
• Lead monitoring and evaluation of patient service programs to ensure data quality and identify trends, risks, and improvement opportunities.
• Identify and recommend opportunities for patient service and field access process and business rule optimization using data-driven insights.
• Evaluate the effectiveness of patient service and field access programs through KPI development, performance tracking, and outcome measurement.
• Provide strategic guidance, mentorship, and oversight to analytic resources or team members.
• Ensure compliance with Axsome Therapeutics' corporate policies and procedures, and all applicable U.S. healthcare laws and regulations.

Requirements

• Bachelor’s Degree required.
• 7+ years of experience in pharmaceutical patient services, market access, commercial operations, or access-related analytics.
• Experience with retail pharmacy products and associated patient service tactics (e.g., savings card, switch adjudicated claims program).
• Demonstrated experience leading analytics supporting patient support programs and/or field access functions.
• Deep understanding of the pharmaceutical patient services and field access landscape.
• Strong analytical and strategic mindset with the ability to translate complex datasets into actionable insights.
• Demonstrated success managing complex data sets and applying analytical tools to generate executive-ready outputs.
• Proven ability to influence senior stakeholders through data-driven storytelling and recommendations.
• Excellent oral, written, and presentation skills with the ability to communicate complex concepts clearly to diverse audiences.
• Strong understanding of the legal and regulatory environment impacting patient services and access analytics.

Skills

• Analytics
• Patient Services
• Market Access
• Commercial Operations
• Data Visualization
• Data Analysis
• Data Storytelling
• Presentation Skills

Location

• New York City, NY

Work Type

• On-site (at least three days per week)

Experience Level

• Associate Director/Director
• 7+ years

Education Level

• Bachelor's Degree

Salary/Compensations

• $155,000 - $205,000

Benefits

• Annual bonus
• Significant equity
• Generous benefits package

About the Company

• Axsome Therapeutics is a biopharmaceutical company focused on treating central nervous system (CNS) conditions.
• We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action.
• Our portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine.
• We have multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions impacting over 150 million people in the United States.
• Our mission is to solve some of the brain’s biggest problems so patients and their loved ones can flourish.

Equal Opportunity

• Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
• We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.