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About the Role

Ensure satisfactory delivery of services against contractual terms, meeting and exceeding client expectations and BGIS contractual expectations. Ensure the availability of all critical systems to minimize risk to the client’s business. Ensure all maintenance work is carried out in accordance with client and company policies, procedures and health & safety legislation.

Responsibilities

• Maintain consistently high levels of client satisfaction and support growth of the contract portfolio.
• Manage day-to-day enquiries from BGIS teams, subcontractors and clients.
• Deliver and exceed contractual P&L expectations and maintain detailed contract knowledge.
• Attend and contribute to internal monthly contract reviews.
• Ensure subcontractor documentation remains compliant and up to date.
• Deliver against agreed KPIs and SLAs.
• Produce monthly reports detailing contract performance, budget variances and mitigation actions.
• Attend strategic and operational meetings with clients.
• Coordinate subcontractor attendance for technical and non-technical works.
• Liaise with suppliers and subcontractors regarding pricing and service delivery.
• Ensure all equipment is maintained to a high standard.
• Support HR and disciplinary processes alongside Account Managers.
• Oversee successful completion of reactive and planned maintenance works.
• Ensure health & safety compliance across all contracts in line with company and client requirements.
• Produce financial and operational reporting across the contract portfolio.
• Manage subcontractor performance through regular reviews and meetings.
• Develop and deliver training plans across engineering and management teams.
• Identify, quote and execute additional works opportunities.
• Ensure company systems and processes are correctly implemented.
• Lead engineering teams including performance management, recruitment, development, appraisals and succession planning.
• Provide leadership, coaching and support to contract managers and operational teams.
• Present contractual and financial performance to clients and BGIS leadership.
• Manage staffing levels across contracts to support operational delivery.
• Build strong customer relationships and maintain service excellence.
• Promote learning, development and employee growth.
• Support onboarding and induction of new team members.
• Promote and demonstrate BGIS core values.
• Develop and maintain succession plans.
• Provide cover and support for Contract Managers where required.
• Act as direct line manager for Contract Managers.
• Keep the Service Director updated on contract performance and operational issues.
• Act as escalation point for client teams on a 24/7 basis where required.

Requirements

• Recognised technical qualification.
• Strong customer service focus.
• Excellent management and leadership capability.
• Strong communication skills across all organisational levels.
• Strong understanding and promotion of health & safety standards.
• Demonstrates safe working practices for self and others.
• HNC / BTEC / Degree level qualification preferred.
• Strong written and spoken English.
• Good numerical and analytical ability.
• Formal Mechanical or Electrical Engineering qualification preferred.
• Apprenticeship background desirable.
• Planned Preventative Maintenance (PPM).
• Electrical services installation and fault finding.
• Building Management Systems (BMS).
• HVAC systems.
• High Voltage environments.
• Contract management experience.
• COSHH knowledge.
• Risk Assessments.
• Water Treatment.
• C&G 17th Edition.
• High Voltage qualification.
• Strong leader and people manager.
• High customer service standards.
• Excellent verbal and written communication.
• Self-motivated, reliable and committed.
• Able to manage teams and resolve issues effectively.
• Comfortable working under pressure.
• Able to make sound decisions.
• Team-oriented approach.
• Physically fit where required.
• Flexibility to work additional hours at short notice in emergency situations.

Skills

• Customer service
• Management
• Leadership
• Communication
• Health & safety
• Safe working practices
• Written English
• Spoken English
• Numerical ability
• Analytical ability
• Mechanical Engineering
• Electrical Engineering
• Apprenticeship
• Planned Preventative Maintenance (PPM)
• Electrical services installation
• Fault finding
• Building Management Systems (BMS)
• HVAC systems
• High Voltage environments
• Contract management
• COSHH
• Risk Assessments
• Water Treatment
• C&G 17th Edition
• High Voltage qualification
• Team management
• Issue resolution
• Decision making
• Teamwork

Location

• London

Education Level

• HNC / BTEC / Degree level qualification preferred
• Formal Mechanical or Electrical Engineering qualification preferred
• Apprenticeship background desirable